Field Service Technician I

Aventiv Technologies•New Boston, TX

6d•$22 - $25•Hybrid

About The Position

The Field Service Technician I is responsible for traveling to various facilities to maintain, repair, and resolve issues on all company products, features, and equipment. This role can serve as an onsite, hybrid, or roving technician, providing both technical and administrative support to customers. The technician will provide support to tablet customers by administering programs and ensuring tablets are fully utilized.

Requirements

High school diploma or GED
Demonstrated ability to work in difficult environments e.g. corrections
Experience working with Windows OS, and Microsoft office.

Nice To Haves

Installation, repair and maintenance of telecom and networking devices.
Prior experience using small hand tools to repair electronics.
Previous experience working in law enforcement or correctional environment.

Responsibilities

Primary representative between on-site facility personnel, Account Management & other company personnel.
Setting up and maintaining individual tablets for users.
Repairs phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities within assigned area.
Providing technical support and troubleshooting issues with tablets.
Ensuring security measures are in place to prevent misuse of the tablets.
Assisting with software updates and installations on the tablets.
Managing user accounts and access permissions on the tablets.
Collaborating with other staff members to coordinate tablet usage schedules.
Training incarcerated individuals on how to use the tablets effectively and responsibly.
Responsible for maintaining inventory and ensuring extra inventory or damaged inventory is returned for multiple sites.
Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information.
Troubleshoot situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolution.
Required to assist in educating and training Securus customers, providing information to technical support and following direction given on Securus products & services.
Provide administrative services on as needed basis or when dedicated to a particular customer: data entry including PIN/PAN, blocks/unblocks, customer reporting, training, providing CDR reports, assisting with video visitation and burning recordings and/or video to CD/DVD per subpoena and testifying in court when required.
Maintains inventory of equipment and tools.
Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.).