Field Service Technician - Heating products

WGNSTAR•Malta, NY

2d•$32 - $37•Onsite

About The Position

WGNSTAR is a dynamic and growing company with a global footprint. Primarily focused on the semiconductor industry, we provide a platform for you to expand your career with knowledge gained on the job training, and tailored development. We know we need talented people like you that hold similar values, which is why we do not put limits on learning, development, industry, and personal growth. Start your path to a WGNSTAR career today! Schedule: Monday - Friday, 7am to 4pm Pay Rate: $32-$37/hr. Location: Malta, NY; Relocation assistance available for US based candidates Travel: 5% local Position Type: Full-time, direct hire Benefits: This position is eligible for WGNSTAR’s full benefits package, including Medical, Dental, Vision, and 401(k). Additional benefits are listed at the end of this posting.

Requirements

A High School Diploma required; associate degree in science or construction related field desired
Two or more years of experience in a field service role is desired
Semiconductor Fab and Clean room experience a plus
Experience related to electrical heating products and temperature controllers is a plus
Must be a self-starter and can be effective with little or no supervision
Experience with measurement tools and small hand/power tools
Ability to read and interpret blueprints and wiring schematics
Strong ability to utilize Word, Excel, and other PC tools
Familiarity with quality and technical testing tools such as digital multimeters, temperature measuring devices, etc.
Excellent and demonstrable verbal and written communications in English
Spanish language experience is a plus
Comfort with working directly with a variety of customers and industries
Ability to perform physical tasks such as lifting 50 pounds, climbing narrow stairs/ladders or working in tight spaces during some technical work such as measuring gas piping systems and other customer structures
Comfortable working with equipment powered by high-voltage and following onsite safety protocols

Nice To Haves

associate degree in science or construction related field
Semiconductor Fab and Clean room experience
Experience related to electrical heating products and temperature controllers
Spanish language experience

Responsibilities

Perform daily activities at customer site involving heating systems for semiconductor wafer manufacturing applications
Measuring and drawing piping as seen in field per company engineering standards
Installation, commissioning, maintenance, and troubleshooting heating systems
Schedule field service calls and arrange travel plans to meet the company’s and customer’s objectives
Install, commission, and verify performance of products and solutions at the customer’s site
Troubleshoot existing equipment to ensure proper operation and customer satisfaction
Provide customer onsite training and support
Perform preventative maintenance on systems per the service agreement
Provide feedback to the engineering and sales management regarding actions taken on each customer visit to ensure quality assurance and improvement initiatives are being met
Assist with new bid installation, drawing, and measurement project reviews
Assist sales and application engineering with approval process or revisions as needed
Coordinate inventory and orders for spare parts and products with company sales coordinators as needed
Provide RMA or Customer Feedback reports for issues found in the field
Maintain clean and safe environments for company associates, customers, and other contractors when on-site
Follow and maintain all safety and documentation requirements when on customer’s sites
Training will be provided to ensure success of the new team member