Field Service Technician, Coffee Equipment - Indianapolis, IN

The J.M. Smucker Co.•Indianapolis, IN

2d•Remote

About The Position

Bring the comfort of a fresh cup of coffee to hard working health care workers, patients, hotel guests, and many more in the greater Indianapolis area. Leverage your technical ability and customer service skills to ensure local businesses have properly working coffee equipment so everyone can enjoy iconic brands like Folgers and Café Bustelo. In this role you will: Lead the equipment service business for corporations in the Indianapolis and surrounding areas. Obtain expert knowledge from our training teams to learn the ins and outs of coffee machinery and equipment. Provide best-in-class customer service to maximize customer satisfaction and retention. Perform scheduled service on equipment including proactive maintenance, installations, machine removals, asset management, and emergency service requests. Manage equipment inventories including quarterly warehouse inventory checks and ordering parts as needed. Document proper procedures including electronic invoices, customer names and contact information, reported quality issues and other related activities. Drive and maintain a state-of-the-art company vehicle, fully equipped with heated seats, large navigation screen, shelving and so much more to ensure you are comfortable and successful in your career!

Requirements

High School Diploma or equivalent
Reside within 60 miles of the Indianapolis area
Basic computer skills in Microsoft Office
Strong customer service skills
Ability to provide a valid driver’s license and clean driving record
Ability to meet physical requirements of the job including lifting up to 75 pounds and driving on a frequent basis
Ability to work on-call hours at least once a month (on-call duties are covered by a rotational program)

Nice To Haves

Entry level plumbing and electrical experience
Previous technician work

Responsibilities

Lead the equipment service business for corporations in the Indianapolis and surrounding areas.
Obtain expert knowledge from our training teams to learn the ins and outs of coffee machinery and equipment.
Provide best-in-class customer service to maximize customer satisfaction and retention.
Perform scheduled service on equipment including proactive maintenance, installations, machine removals, asset management, and emergency service requests.
Manage equipment inventories including quarterly warehouse inventory checks and ordering parts as needed.
Document proper procedures including electronic invoices, customer names and contact information, reported quality issues and other related activities.
Drive and maintain a state-of-the-art company vehicle, fully equipped with heated seats, large navigation screen, shelving and so much more to ensure you are comfortable and successful in your career!