Field Service Technician - Charge | Installation

BETA Technologies•South Burlington, VT

15h•Onsite

About The Position

At BETA Technologies, we apply our intellectual curiosity, passion for aviation, and commitment to sustainability toward a shared mission of revolutionizing electric aviation. Regardless of the position one holds, each team member brings their talent and desire to positively impact the environment and lives of others in a refreshing, vibrant, and inclusive culture. As a Field Service Technician, you will play a crucial role in ensuring the operational success of our electric aviation charging products. You will be responsible for the commissioning, maintenance, and troubleshooting of charging infrastructure, guaranteeing a seamless and reliable charging experience for our customers. The ideal candidate will possess a strong technical background, excellent problem-solving skills, and a passion for contributing to the future of sustainable air travel.

Requirements

High school diploma or equivalent; technical certifications or a degree in a related field is a plus
Proven experience in the installation and maintenance of electrical systems (i.e. solar, energy storage, UPS, etc..) or EV charging infrastructure
Strong troubleshooting skills with the ability to analyze and solve complex technical problems
Excellent communication and interpersonal skills for effective customer interactions
Ability to work independently and manage time efficiently, with a strong sense of responsibility
Understanding of electrical codes, safety protocols, and regulatory requirements
Willingness to travel regularly to sites to provide onsite service, sometimes with little notice
Outstanding communication skills, both written and verbal, with the ability to explain technical concepts to customers and team members who have varying levels of technical knowledge
The ability to operate with empathy, professionalism, and a high sense of urgency to resolve issues
Proficiency with electrical test equipment such as digital multimeters, oscilloscopes, and data-loggers

Nice To Haves

Bachelor’s Degree in Engineering or related technical subject area
+2 years of experience working in a technical support or field service environment for EV charging stations, renewable energy asset management or equivalent
+ 5 years of experience working in a technical support or field service environment for a power electronics manufacturer

Responsibilities

Execute and support the installation and commissioning of electric aviation charging stations at customer sites. Ensure compliance with safety standards and regulatory requirements during installation processes
Perform routine preventive maintenance on charging equipment to ensure optimal functionality and longevity. Conduct regular inspections to identify and address potential issues before they impact station performance
Diagnose and troubleshoot technical issues related to charging stations promptly and effectively. Collaborate with internal teams to resolve complex technical problems and provide timely solutions
Provide on-site support to customers, addressing inquiries, and ensuring customer satisfaction. Offer training and guidance to customers on the proper use and maintenance of charging infrastructure both customer and BETA owned
Maintain accurate and up-to-date records of all service activities, including installations, maintenance, and troubleshooting. Generate detailed field reports on service visits, highlighting any recommendations for improvements