Field Service Technician Calibration, I

Link Engineering Company•Dearborn, MI

1d•Onsite

About The Position

Link Engineering Company (LINK) is a premier designer and manufacturer of precision test equipment, specializing in customized solutions for the Automotive, Aviation, Off-Highway, Rail, and Civil Engineering industries. Headquartered in Plymouth, Michigan, LINK maintains testing laboratories, manufacturing, and support facilities globally. As a family-owned company established in 1935, LINK fosters a supportive environment with continuous opportunities for employee learning and development. The Field Service Technician Calibration, I role is responsible for supporting customers both on and off-site. This involves working with control software for customer test requests, performing maintenance and calibrations on test equipment, and troubleshooting test cell equipment.

Requirements

2-year Degree in Mechatronics, Industrial Electronics, or related field.
High school diploma or GED with technical curriculum.
Minimum of 2 years of experience in programmable logic controllers (PLCs) and pneumatics.
Minimum of 2 years of experience in repair or maintenance of electrical and pneumatic equipment.
Ability to use tools such as a process calibrator, multi meter, scopes and megohmmeter.
Proven knowledge of mechanical, electrical and electronic principles and code requirements.
Proven experience working with machines and tools, including their designs, uses, repair, and maintenance.
Basic knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Exceptional troubleshooting skills with an emphasis on root cause analysis.
Moderate level of soldering and de-soldering skills.
Ability to apply logic and reasoning to identify alternative solutions, conclusions or approaches to technical issues.
Ability to work well in a Team environment.
Hands-on problem solving and continuous improvement support.
Strong Customer orientation.
Strong verbal, written, and interpersonal communication skills.
Strong independent organizational, analytical, and problem-solving skills.
Basic knowledge of Microsoft Office.
Ability to walk.
Ability to speak verbally and read in English.
Ability to see with corrective lenses.
Ability to hear.
Ability to lift up to 50 pounds.
Ability to bend, stoop, crouch, reach, hand-eye coordination, and manual dexterity.
Ability to use a computer.
Able to work overtime, evenings and/or weekends as required.
Able to travel up to 10% domestically.

Responsibilities

Complete annual calibrations for torque, rotation speed, air temperature, humidity etc. in Customer’s testing equipment to ensure compliance with ISO 17025 calibration standards.
Complete regular preventative maintenance for Customer’s testing equipment to replace worn out parts, filters, or other components to reduce customer downtime due to equipment failure.
Identify upgrade opportunities for software/hardware to ensure that Customers are always running the latest software and solutions LINK offers and engage Sales department as appropriate.
Interpret electrical schematic and mechanical prints.
Technical responsibility for organizing, executing, and coordinating Customer jobs.
Act as a liaison with Customers with responsibility for acting independently on technical matters pertaining to the test system.
Self-guided troubleshooting, maintenance and calibration of testing equipment.
Build assistance on dynamometer systems and brake systems.
Filling out service reports, calibration, and maintenance reports accurately.
Provide solutions to Customer problems, repairing faults and servicing equipment.
Assist, explain and train Customers about good practices for new equipment or maintenance as required.
Diagnosing and troubleshooting complex technical problems on-site or over the phone.
Create and maintain service records to follow up accordingly and to respond to Customer inquiries and complaints.
Communicate with Customers to understand their requirements and ensure Customer satisfaction.
Work with High Voltage DC and AC.
Ensure work is performed in a safe manner using all available safety equipment.
All other related duties as assigned.
Possess mental faculties consistent with performing the minimum requirements of the job.
Adhere and perform all duties aligned with the core values of the LINK Group organization, Can-Do Attitude, Courage, Commitment, Humility and Accountability.