Field Service Technician, Automation

McKesson•Edmonton, AB

5d•CA$69,400 - CA$115,600•Remote

About The Position

McKesson is in the business of better health, and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 17 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all. At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Requirements

Degree or equivalent and typically requires 2+ years of relevant experience.
Electronic, Robotics or Electro-mechanic college degree.
Demonstrate leadership and maintain higher customer satisfaction standards.
Employee will be using his own vehicle.
Must have a clean driving record for consideration
Must have and keep a valid driving license.

Nice To Haves

Experience with pneumatic and robotics systems, troubleshooting and repair an asset.
Experience with complex electronic control systems, troubleshooting and repair an asset.
Experience in healthcare or pharmaceutical industry is an asset.
Experience with Hospital Automation and healthcare automation is an asset.
Capacity to learn and understand the functions of McKesson Automation equipment and apply learnings.
Excellent interpersonal customer service skills and ability to communicate effectively with individuals from varied backgrounds.
Relevant front line, field based technical customer service work experience a clear asset.
Good written and verbal communication skills
Demonstrated ability to manage multiple competing priorities in a time critical environment in an organized and effective manner.
Demonstrate a Customer First, team-oriented, positive attitude.
Must be autonomous; demonstrate initiative and the ability to work with minimal supervision.
Ability to work independently in the field.
Capability to work with team members in various departments to achieve departmental goals and to resolve internal and external customer issues in a timely manner.

Responsibilities

Act as service representative for specific customers
Member of the On-Call schedule
Perform Preventive Maintenance
Accountable for customer satisfaction
Maintain and manage equipment and parts in order to execute service requests in a timely manner.
Maintain your inventory up to date.
Diligently and professionally execute installations, repairs, necessary changes and assigned tasks on equipment onsite at customer sites as required. This includes performing such work after hours as required on a rotating on-call basis.
Ensure all work areas are kept clean, organized and safe always and act in a legal, safe and courteous manner while travelling to and from customer sites.
Complete all administrative and reporting requirements, including all mandatory Training.
Occasionally bring packages to courier depots or directly to the airport in case of emergency or after courier pick-up times have elapsed.
Participate in the set-up of commercial showcase events as required.
Assist sales team as service representative when negotiating and banners HQ and chain level, assisting periodical review information on equipment performance.
Foster a culture of excellence and customer-first service relationship.
Act in accordance with Mckesson Canada ILEAD (Our common definition and shared commitment to leadership: Inspire, Leverage, Execute, Advance, Develop) and ICARE (Our Shared Principles namely: Integrity, Customer-First, Accountability, Respect, and Excellence) guiding principles.