Field Service Technician - Agriculture Equipment

Meade Tractor•Christiansburg, VA

9d•$25 - $35•Onsite

About The Position

Meade Tractor is seeking dedicated employees who are ready to make a career of going above and beyond for our customers. We have a fantastic team and we’re ready to add more employees who match our culture and passion. Since 2010, Meade Tractor has been providing outstanding products and service to the hard-working landowners, landscapers, farmers, and homeowners. As we grow, we’ll need people ready to grow with us. Start your new journey today. We offer an excellent benefit package for you and your family. This role independently performs in-field equipment diagnostics and repairs of agriculture, lawn & garden, and compact construction equipment (CCE), by operating a mobile service vehicle and traveling to customer locations. Candidates require a strong work ethic to complete a task efficiently with minimal supervision. The individual will serve as an in-field representative for the dealership to provide service solutions. Communication skills are required to clearly articulate aspects of work being performed to a customer in a courteous and effective manner.

Requirements

5+ years of experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty
Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment
Experience operating vehicles, tools, and equipment for diagnostic purposes
Experience with basic computer functions; experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred
Experience working cooperatively in a team environment
Experience communicating effectively verbally and in writing
Must have an adequate toolset to perform job responsibilities
High School Diploma, GED, or equivalent experience required; Associates degree preferred
Valid driver’s license with clean driving record required

Nice To Haves

demonstrated experience consistently meeting performance metrics preferred
experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred
Associates degree preferred

Responsibilities

Perform diagnostics and repairs on John Deere equipment and technology
Performs diagnostics and repairs in the field as required
Maintains accurate inventory of parts kept in stock on service vehicle
Mentors Service Technician and Apprentice Technicians
Identify and communicate solutions for customer service opportunities in area of responsibility
Accountable for billable time and assigned work orders
Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information.
May participate in Service EDUCATE Training programs required for the development of skills and knowledge
Operates and maintains vehicles, tools and equipment required to perform job responsibilities
Maintains a clean work area and performs work in a neat and orderly fashion
Follows all safety rules and regulations in performing work assignments
Maintains current knowledge of John Deere and competitive products
Helps ensure that our new and used whole goods are in good working condition.
Complies with all state and local laws while operating company vehicle.
Other roles and responsibilities as determined by supervisor