Field Service Technician 4
About The Position
Dematic Corporation is now hiring a Regional Field Service Technician. Under the direction of the Field Service Manager, this position provides service and repair and service and maintenance training for installed Dematic systems and equipment. As the Dematic representative in the Customer's facility, this position is heavily responsible for maintaining customer goodwill toward Dematic. The primary objective is to ensure that Dematic systems have the greatest availability possible for customer use and that customers are satisfied with their Dematic system and equipment. This role can be based anywhere throughout North America, preferably by an airport for travel. Overtime and occasional weekend work may be required. This role will be 100% travel.
Requirements
- Semi-complex equipment trial runs, investigative tests, repairs, and overhauls.
- Training customers on semi-complex products and services.
- Semi-complex maintenance on tools, test equipment, etc.
- Maintaining documents of all inspections, maintenance and repair work, and failures.
- Responding to semi-complex service calls.
- Assessing the performance of semi-complex products/equipment based on field support data.
- Recommending modifications or improvements.
- Performing semi-complex work within the technical or paraprofessional areas.
- Identifying problems as they occur and taking appropriate steps to solve them in situations where the problem is not difficult or complex.
Responsibilities
- Participates in semi-complex equipment trial runs, investigative tests, repairs , and overhauls.
- Participates in training customers on semi-complex products and services.
- Performs semi-complex maintenance on tools, test equipment, etc., and maintains documents of all inspections, maintenance and repair work, and failures.
- Participates in responding to semi-complex service calls.
- Participates in assessing the performance of semi-complex products/equipment based on field support data and recommends modifications or improvements.
- Performs semi-complex work within the technical or paraprofessional areas.
- Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.
- Refers to complex, unusual problems for others.
Benefits
- Career Development
- Competitive Compensation and Benefits
- Pay Transparency
- Global Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
