Field Service Technician 3 - Memphis, TN

Kapsch • Memphis, TN

1d • Onsite

About The Position

The Field Service Technician III is a senior level role responsible for advanced maintenance, troubleshooting, and repair of Intelligent Transportation System (ITS) devices and infrastructure supporting the Memphis SmartWay system. This position serves as a technical lead in the field, handling complex issues and supporting team operations while ensuring compliance with contract requirements and SLAs.

Requirements

• Associate’s degree in Electronics, Computer Science, or related field, or equivalent experience
• 3–5 years of relevant field experience (ITS or similar preferred)
• Strong troubleshooting skills in electrical, fiber optic, and network systems
• Ability to read schematics and technical plans
• Experience with electronic testing equipment
• Knowledge of low voltage systems, networking, and wireless communications
• Proficiency in Microsoft Windows and basic Office tools
• Strong communication and problem-solving skills
• Must obtain CDL once hired
• All applicants must have working rights in the US and pass a background check.

Nice To Haves

• Experience with ITS/SmartWay systems
• Hands-on work with CCTV, DMS, HAR, detection systems, and network infrastructure
• RF or microwave communication experience
• Roadside or transportation system experience
• CDL preferred or ability to obtain one

Responsibilities

• Perform preventative and corrective maintenance on ITS systems
• Respond to and resolve trouble tickets within required timelines
• Diagnose and repair complex issues across multiple ITS devices
• Maintain and support systems including CCTV, DMS, HAR, detection systems, wireless communications, fiber optic networks, and network equipment
• Perform utility locating for fiber and power infrastructure
• Install, upgrade, modify, and replace ITS equipment as required
• Utilize diagnostic tools and testing equipment to troubleshoot system faults
• Maintain accurate daily logs, labor tracking, and service records
• Receive and manage inventory and assist with material requests
• Support subcontractors and ensure work meets quality and specification standards
• Assist and guide junior technicians in field operations

Benefits

• We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to these or any other characteristics protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree