Field Service Technician 2
About The Position
The Field Technician II will be responsible for installing, servicing, and upgrading equipment at customer locations. This role involves diagnosing technical issues, troubleshooting problems, and ensuring the effective functioning of equipment and controls. Additionally, the Field Technician II will provide training and guidance to customers, configure hardware and embedded software components, and perform routine maintenance on technology equipment. Products Assignment Small/Medium/Large Mailing Systems Small/Medium/Large Document Systems Parcel Lockers Addressing Systems Small/Medium/Large Shipping/Accounting/Tracking Software
Requirements
- High School Diploma/GED (or equivalent experience) and 1+ years of customer service experience.
- 1-3+ years of electrical/mechanical installation, troubleshooting, and repair experience, with the ability to diagnose and repair equipment ranging from base-level to advanced systems.
- Ability to read and interpret technical diagrams, schematics, manuals, and other technical documentation.
- Strong problem-solving, organizational, and communication skills, with the ability to work independently, manage multiple priorities, and collaborate effectively with customers, sales, and technical teams.
- Ability to lift up to 50 lbs. (with or without accommodation, within OSHA guidelines).
- Maintain a valid driver's license with a clean driving record.
Nice To Haves
- Experience with mail-related equipment or parcel lockers is a plus.
Responsibilities
- Install, service, upgrade, configure, test, and maintain hardware, embedded software, and business applications at customer sites.
- Diagnose and resolve technical issues, perform preventative maintenance, and ensure the reliable operation of equipment and controls.
- Train customers on the proper operation and maintenance of equipment, providing clear communication and updates throughout service activities.
- Manage service tools, replacement parts inventory, and technical documentation while maintaining accurate records and customer satisfaction.
- Travel frequently to customer locations (up to 100%), collaborate with customers to identify technical solutions, and maintain a valid driver's license with a clean driving record.
- Mentor/train junior technicians.
Benefits
- Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
- Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
- Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
- Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
- Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
