Field Service Technician 1

Gaumard Scientific

8h•Remote

About The Position

The Field Services Technician 1 will perform preventive maintenance of Gaumard advanced patient simulators as well as diagnose, and repair said simulators using light hand tools or electronics equipment. They will install and test new simulators and support equipment. They will install and update Gaumard software. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is remote and will manage either of the regions below: Region A: Ohio, Indiana, Michigan, Illinois or Region B: Virginia, North Carolina, South Carolina, Georgia.

Requirements

Requires an associate degree in a technical or medical area or equivalent experience.
Ability to work extended hours (after 5:00 p.m. and/or weekends) to complete tasks or projects.
Ability to analyze and solve problems in a constantly changing environment.
Self-starter with ability to perform under pressure.
Experience with workstation software and hardware installation, upgrades, and repairs
Experienced with: Windows 8/10/11, MS NT Server, MS SQL, MS Exchange, MS Outlook, MS Office (Word, Excel, Access, PowerPoint)
Excellent communications and time management skills.
Ability to travel 75+%
Ability to work with limited supervision.

Nice To Haves

Bachelor’s degree preferred.
Previous working knowledge of patient simulator diagnostics and repair a plus

Responsibilities

Visits hospitals, universities, medical centers, etc., to preform preventive maintenance as well as inspect, diagnose, and repair Gaumard’s Advanced Patient simulators using light hand tools or electronics equipment.
Follow schematics, drawings, diagrams, samples; or written/verbal instructions in order to troubleshoot and/or repair simulators during the course of a single visit.
Actively requests support and verification of process from Field Services Technical Supervisor in the trouble shooting, repair, and installation of a simulator(s) and its support equipment.
Participate in group communications with other Field Services Team members.
Specialize in trouble shooting and repair of company’s advanced technology product line
Completes repairs and verifies functionality in both a neat and timely fashion.
Completes required administrative duties in a timely manner.
Comply with all company policies, procedures, and rules.
Communicate with Field Services Manager routinely.
Other duties as required.