Field Service Tech

Scientific Games • Lawrence, KS

2d • Onsite

About The Position

Scientific Games is hiring field service professionals to address customer needs related to Lottery machine service break-fix, installation, and preventative maintenance. The company prioritizes providing staff with the necessary tools and training to succeed. This role involves interacting with customers, resolving equipment and communication issues, performing new installations, and conducting preventative maintenance. The position offers independence with team support, focusing on customer service to drive revenue and keep customers selling lottery tickets. Employees will receive training on lottery terminals, IT communications, software, and customer service best practices. The role is described as engaging and rewarding, with opportunities for advancement.

Requirements

• An understanding of and experience with troubleshooting computer software and hardware technologies
• Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills
• Promptly respond to customer/management request and feedback.
• Proven self-starter with motivation and ability
• Great organization and time management skills that allow you to handle multiple responsibilities efficiently and promptly
• Strong judgement and problem-solving skills to determine most cost-effective repair/resolution to minimize customer downtime
• Ability to prepare and analyze reports to identify product failure trends and service ability issues
• Ability to lift, install and move large self-service equipment (Occasionally lift or move up to 50 pounds)
• On occasion climbing ladders
• High School Diploma or equivalency
• Pass background check and a clean driving record (No more than 3 speeding tickets in the last 5 years).

Nice To Haves

• No lottery industry experience required.

Responsibilities

• Provide an uncommon customer experience using your technical skills
• Communicate the value of our services and match products with customer needs
• Build and maintain strong, long-lasting customer relationships
• Solve your customers’ challenges the first time, owning it

Benefits

• Company-paid uniforms
• Company-paid shoes
• Company-paid mobile phone
• Competitive pay
• Vehicle
• Safety benefits
• Excellent health benefits
• Paid holidays
• PTO (Paid Time Off)
• Dental benefits
• Vision benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED