FIELD SERVICE TECH REMOTE

ESS TECHNOLOGIES INC.•Blacksburg, VA

8d•$20 - $60•Remote

About The Position

Provide professional equipment installation, maintenance, troubleshooting and customer support services for a complete range of ESS products. Demonstrate excellent technical, customer service and communication skills on the job. Train customer employees in fundamental operation and maintenance procedures for ESS equipment. Meet ESS’s quality standards while maintaining working knowledge of relevant technologies and best practices.

Requirements

Associate degree in electrical engineering, or equivalent experience
3+ years of experience in a field service capacity or as a plant maintenance technician.
Strong electrical, mechanical, and programming background. This includes robotics. FANUC robotics experience preferred.
Must be familiar with programming of Allen Bradley ControLogix platform, HMI and servo motion control. Vision Experience is preferred.
Ability to operate computer, telephone, hand tools and shop equipment.
Ability to work independently.
Electrical/mechanical/programming skills.
Excellent communication and organizational skills, with attention to detail.
Strong interpersonal skills required for customer relations.
Ability to troubleshoot immediately and independently as machine problems come up at customer site (electrical/ programs/machine).
Ability to plan, schedule, train, check and evaluate work.
Valid driver’s license and acceptable motor vehicle record.

Responsibilities

Perform installation, start up and debug of ESS equipment at customer locations.
Provide service maintenance, troubleshooting, and training following established company procedures.
Travel 75% required in the USA, Puerto Rico, and Canada.
Serve as the liaison between the customer and the company. Ensure the customer receives the final, up-to-date machine documentation (manuals, electrical drawings, etc.).
Manage the assigned project ensuring schedules and objectives are met. Ensure customer satisfaction by obtaining written site acceptance on work performed.
Use a wide variety of resources, such as hand tools, computers, and software to perform routine and non-routine maintenance, troubleshooting and reports.