Field Service Tech, Farmington

Scientific Games • Albuquerque, NM

16d • Onsite

About The Position

Scientific Games is seeking field service professionals to address customer needs related to Lottery machine service break-fix, installation, and maintenance. The role involves providing technical support, diagnosing issues, and ensuring customer satisfaction. The company emphasizes providing staff with the necessary tools and training to succeed, prioritizing customer service and revenue generation for clients. This is an opportunity to learn about lottery/gaming terminals, IT communications, software, and customer service within an independent yet supportive team environment.

Requirements

• High school diploma or equivalency.
• An understanding of and some experience with troubleshooting computer software and hardware technologies.
• Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills.
• Promptly respond to customer/management request and feedback.
• Proven self-starter with motivation and drive.
• Great organization and time management skills that allow you to handle multiple responsibilities efficiently and promptly.
• Strong judgement and problem solving skills to determine most cost effective repair/resolution to minimize customer downtime.
• Ability to prepare and analyze reports to identify product failure trends and service ability issues.
• Ability to lift, install and move large self-service equipment (Occasionally lift or move up to 50 pounds).
• On occasion climbing ladders.
• Pass background check and a clean driving record.
• Pass a NM- DOT written / driver skills requirements.

Nice To Haves

• No lottery industry experience required.

Responsibilities

• Performs client-site servicing, repair, survey and/or installation of company product(s).
• May include any aspect of product field support, including system hardware and software, mechanical devices and equipment, and systems networking.
• Provides technical support to customers on operational or maintenance aspects of system equipment.
• Serves as customer contact on technical and service related problems.
• Diagnoses mechanical, hardware, software and systems failures using established procedures.
• Determines most cost effective repair/resolution to minimize customer downtime.
• Reports for analysis of product failure trends and service ability issues.

Benefits

• Company-paid uniforms
• Company-paid shoes
• Mobile phone
• Competitive pay
• Company vehicle & tools
• Safety benefits
• Excellent health benefits
• Paid holidays
• PTO (Paid Time Off)
• Dental benefits
• Vision benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED