Field Service Tech

Genuine Parts Company•Jacksonville, FL

3d•Onsite

About The Position

MI Conveyance Solutions Field Service Technicians provide the highest levels of mechanical service to meet the needs of our customers. Whether repairing and installing conveyor belts or repairing and maintaining mechanical equipment, we cater to the needs of our customers to keep their industry in motion. This role is responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites. The technician will diagnose problems with equipment, assess the extent of the problem, document findings, and make decisions to repair and/or replace parts. They will keep customers informed on the nature of service provided or outstanding issues and recommend system enhancements, upgrades, or repairs. The role involves providing technical support and training to customers on operational or maintenance aspects of system equipment. Communication of technical information to both technical and non-technical stakeholders is key, and the technician will meet customers daily or as required to ensure high levels of customer satisfaction. This position also performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis.

Requirements

Typically requires a technical degree and zero (0) to three (3) years of related experience or an equivalent combination.
Ability to read measuring and equipment and perform basic math calculations.
Ability to operate shop equipment safely.
Ability to operate (be trained to operate) manlifts, forklifts, hand power tools and shop equipment safely.
Excellent communication skills
Work effectively with customers, peers and management to resolve client issues.
Willingness and ability to drive company vehicles in alignment with Company policy required within one year of start date; DoT preferred.
Must be in alignment with company drug free workplace and other required customer regulatory requirements.

Nice To Haves

DOT preferred

Responsibilities

Performs on-site belt installation, splicing, and preventative maintenance and occasional call outs for emergency repairs.
Fabricate lightweight and/or heavyweight belts in shop.
Performs rigging to facilitate the lifting of belt rolls, presses and tooling on and off conveyor systems.
Performs basic millwright tasks such as torch heating and cutting as well as removal and installation of conveyor components such as bearing, idlers, pulleys, gearboxes, and motors.
Serves as customer contact on technical and service-related issues.
Works under direct supervision and follows detailed guidelines to work on moderately complex repairs and installations.
Works in a safe, courteous, and professional manner always.
Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion’s safety standards.
Performs other duties as assigned.
Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts.
Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs.
Provides technical support and training to customers on operational or maintenance aspects of system equipment.
Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction.
Performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis.