Field Service Tech Trainee - Greensboro, NC

Mitutoyo America•North Carolina, NC

3d•$63,000 - $68,000•Onsite

About The Position

This position installs, calibrates and repairs precision measuring equipment at customer sites. The travel is within 450 miles from your home. Sometimes you are required to take a plane. 100% travel M-F overnight stays. This is a full-time position with a 3-6 month training program. After successful training, the trainee will be given 3 chances to pass an internal audit. Upon passing the audit, the trainee will be placed onsite independently to perform the duties of a Field Service Technician. If both the audit and onsite performance meet expectations, the trainee will be transferred as a Field Service Technician to the appropriate zone. The company is a leader in precision measuring tools and instruments, serving manufacturing companies throughout North America as the only full-line provider of Metrology solutions.

Requirements

Excellent Customer Service skills
Computer skills
Mechanical/Electrical knowledge
Working with your hands
Patience
Problem Solving
Troubleshooting
Valid Driver’s License
Must be a US Person (LPA or US Citizen)
Education equivalent to four years of college.
Two years’ experience.

Responsibilities

Perform installations, troubleshooting, repair, and calibration of assigned product group(s).
Promote the sale of customer service agreements as appropriate.
Maintain daily contact with headquarters as per Mitutoyo America Corporation Field Service (MACFS) standard operating procedures (SOP), including daily check of schedule, reporting start/stop times, etc.
Maintain contact with customers in accordance with jobs as scheduled per MACFS SOP.
Train end users in proper preventive maintenance procedures for equipment as required.
Complete and submit all required paperwork weekly; this shall include work orders, calibration reports, time/activity reports, expense reports and any other paperwork, as required.
Email all completed work orders, calibration data to MACFS within 24-72 hours of completion of job assignment.
Maintain equipment and ensure that it is in good working condition as per MACFS procedures, ensure calibration standards have up to date calibration certificates and stickers showing calibration due dates per accredited procedures.
Perform interim checks as required and forward to the office monthly.
Maintain good customer relations informing management of any potential problems relating to customer complaints, software or hardware problems.
Perform job in accordance with MACFS quality management system as instructed by management to sure integrity, competence, confidentiality and customer satisfaction.
Maintain an up to date parts inventory by properly charging for parts on work orders as required, and the prompt return of unused and defective parts that are under warranty, including the proper paperwork describing part status, in a timely manner.
Conform with all compliance issues related to calibration as instructed by management.