Field Service Tech Rep

Hormann Career Portal•Burgettstown, PA

7d•Onsite

About The Position

The Field Service Tech Rep will diagnose, develop, and update controller and operator parameter settings to optimize the performance of high-speed and high-performance industrial door systems. This role involves troubleshooting electrical and mechanical issues, developing technical documentation, and providing support to sales, engineering, dealers, and end-users. The position also includes conducting technical training and performing on-site troubleshooting and support.

Requirements

Minimum of three (3) years of experience as a Service Technician in an industrial manufacturing, assembly, or related environment.
Strong knowledge of electrical systems, including Variable Frequency Drives (VFDs) and Programmable Logic Controllers (PLCs).
Strong mechanical troubleshooting and repair skills.
Excellent customer service and communication skills.
Proficiency with Microsoft Office applications, including Excel and Word.
Ability to interpret electrical schematics and wiring diagrams.
Strong analytical and problem-solving skills.
Self-motivated with the ability to work independently with minimal supervision.

Nice To Haves

Experience with SAP and Salesforce.
Experience supervising or leading technical personnel.
German and/or Spanish language skills.
Willingness and ability to travel occasionally for customer support and training.

Responsibilities

Diagnose, develop, and update controller and operator parameter settings to optimize the performance of high-speed and high-performance industrial door systems.
Troubleshoot electrical and mechanical issues involving door systems and related production equipment.
Develop, maintain, and document electrical wiring diagrams and technical documentation.
Provide technical support to the Sales team for custom applications and PLC programming when required.
Collaborate with European engineering teams to support products in the U.S. market.
Work closely with mechanical and electrical engineers as well as production management to resolve technical issues and improve products.
Perform technical evaluations, root cause analysis, and prepare written reports documenting findings and recommendations.
Provide technical support to dealers and end users via phone, email, and other communication methods.
Conduct technical training for Regional Sales Managers, dealers, installers, and customers.
Assist with in-house dealer and installer training programs.
Occasionally travel to customer sites to troubleshoot equipment and provide hands-on technical support.
Maintain accurate records of service activities and technical documentation.
Support continuous improvement initiatives and assist with new product implementation as needed.