Field Service Tech (Printer/Copier Repair)
About The Position
Peak Technologies is seeking a Field Service Technician to provide timely service and support for their equipment, including installations, repairs, preventative maintenance, calibration, and sales support. The role involves managing an assigned territory using reporting tools and data to drive efficiency, service quality, and revenue growth. The technician will be responsible for maintaining high customer satisfaction, identifying growth opportunities, and achieving business objectives with minimal supervision. A positive, adaptable mindset is crucial for influencing peers towards change and continuous improvement.
Requirements
- Advanced technical knowledge of electro-mechanical devices (e.g., thermal transfer printers, impact printers, laser printers, kiosk/ATM devices, forms handling equipment) or equivalent experience.
- Associate degree preferred or 2–4 years of related field service, IT, or industry experience.
- IT or process improvement certifications preferred.
- Ability to work independently within departmental guidelines.
- Strong problem-solving skills with the ability to interpret safety rules, operating manuals, and procedures.
- Escalate issues appropriately to minimize customer disruption.
- Effectively prioritize and manage multiple tasks.
- Strong proficiency in Microsoft Windows–based programs and mobile/phone applications.
- Self-motivated and able to perform under high-demand conditions.
- Ability to work from a home office with minimal supervision.
- Valid driver’s license with a safe driving record.
- Ability to lift up to 50 lbs without restriction.
- Ability to stand, bend, and handle equipment for extended periods.
- 90% daily travel within the territory; up to 20% overnight travel nationally.
- Ability to perform in high-pressure environments.
- Exposure to moderate noise and paper dust.
- English required.
- Ability to read and interpret manuals, procedures, and correspondence.
- Ability to communicate effectively with customers and employees at all levels.
Nice To Haves
- Associate degree preferred
- IT or process improvement certifications preferred
- Additional company languages include Spanish, French, and Dutch.
Responsibilities
- Drive revenue through the promotion and sale of service contracts, upgrades, parts, and billable labor.
- Maintain accurate inventory in compliance with company inventory control policies.
- Complete timely and accurate documentation of service activity, expenses, and time reporting.
- Deliver exceptional customer service and resolve customer issues effectively.
- Provide proactive communication to customers and internal stakeholders regarding service status, ETAs, and resolutions.
- Build and maintain strong relationships with internal and external customers.
- Install, maintain, and repair Forms Handling Equipment (FHE).
- Coordinate and schedule service activities based on regional priorities and demand.
- Promote operational excellence by identifying process improvements and challenging outdated methods.
- Participate in ongoing training and professional development related to Peak-Ryzex products and services.
- Comply with all safety policies and procedures.
- Perform additional duties and special projects as assigned.
Benefits
- Service contracts, upgrades, parts, and billable labor (revenue generation opportunities)
- Ongoing training and professional development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
