Field Service Tech - Intelligent Warning Sys.
About The Position
The Intelligent Warning Systems Technician has the technical skills to install, troubleshoot, service, and perform maintenance on a variety of solar-powered as well as AC-powered safety systems. They possess strong problem-solving skills, including diagnosis of electrical, mechanical, wireless, and computer systems. This position will work with contractors to install new devices, train users how to operate them, as well as perform periodic maintenance for all types of TAPCO Made products. This position will operate in the office and in the field, with travel up to 75% of the time throughout the United States. This position reports to the IWS Service Manager.
Requirements
- Must be able to frequently drive to customer sites, including multi-day overnight travel
- Must be able to travel outside Wisconsin, up to 75% of the time
- Good working knowledge of electronic, electromechanical, and electrical power principles to include testing of components in DC and AC circuits
- Computer knowledge/skills: PC literate (past and current Windows desktop OS, Microsoft Office, uploading and downloading files, software installation, administrative, e-mail & time sheets)
- Excellent customer service skills
- Ability to work in high stress/high visibility environment with minimal supervision
- Ensures customer satisfaction by delivering outstanding service support, assisting, and resolving a wide
Nice To Haves
- Associates degree in electronics, or consummate on-the-job experience.
- Two years industry experience in field service and troubleshooting.
Responsibilities
- Provides training to contractors, end users, and distributors
- Reviews sales orders and project plans prior to going on-site to ensure they are prepared
- Provides any necessary feedback about discrepancies or issues to the Quality Department, Sales Team or Technical Sales Group
- Works with Sales or TSG when necessary to assist with resolutions to problems or customer concerns
- Requests sales quote generation and follow-up for parts, services, upgrades and maintenance/support agreements; ongoing coordination, renewal management and billing of associated contracts
- Monitors, prioritizes, and follows up on all open service cases until resolved and closed
- Perform installation, maintenance, and repairs to a wide variety of electronic, computer, communication, network and other systems
- Troubleshoot and repair equipment including diagnosing electronic failures
- Assists with the acquisition process of maintenance contracts; building the scope of work, site visits when necessary to evaluate the current condition of equipment and creation of the proposals.
- Performs other related work as required
Benefits
- Quarterly Bonus Program
- 10 Paid Holidays
- Paid Vacation and Personal Time (starting day one)
- Four Weeks of Paid Parental Leave with no waiting period
- 401K Plan with Employer Match (fully vested on day one)
- Company-Funded Short-Term Disability
- Health, Vision, and Dental insurance
- Quarterly Company Events and Lunches
- Have a say in TAPCO Happenings by joining the Fun or Safety Committee
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
