Field Service Tech III

BAE Systems•Hudson, NH

2d•Hybrid

About The Position

As a Field Service Technician, you can be instrumental in making sure everyone in every department can perform their daily tasks and keep the company moving forward. A Field Service Tech supports computer users with installation of hardware/software and networking components to meet personal computer needs. Win 11 upgrades and deploy of new replacement machines. Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors. Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems. Assists with computer studies, projects, and implementation of policies throughout area of assignment. Assists in the design and development of standardized operational management reports in order to identify issues or monitor computers. Researches, analyzes, and provides hardware/software recommendations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment. Diagnoses and resolves moderate end-user hardware/software problems including remote access software. Performs new computer configuration and coordinates the workstation upgrade/replacement process. Participates in the deployment of new software platforms. Track user requests for equipment, for information, and problem reporting by opening cases and keeping case histories current and complete. Verify with the customer that the problem has been resolved and close case. This position also provides surge support to the company servicde desk to assist during peak volume call hours.

Requirements

High School Diploma
2 yrs. relevant experience
Ability to be part of a team
Ability to work independently
Working knowledge of computer hardware, software, and terminology.
Basic problem solving skills.
Good communication skills.
Good organizational skills.
Good working knowledge of computer imaging process

Nice To Haves

Working knowledge of ServiceNow Ticketing system
A+ certification
High School diploma with 2 yrs relevant experience
AA degree with min. 1 yrs. relevant experience
Excellent Troubleshooting skills

Responsibilities

Supports computer users with installation of hardware/software and networking components to meet personal computer needs.
Performs Win 11 upgrades and deployment of new replacement machines.
Diagnoses and troubleshoots problems with individual or multiple computer systems to maintain proper functioning.
Resolves issues including contacting and assisting vendors.
Conducts diagnostic reviews and produces error reports as requested by customers.
Assists with computer studies, projects, and implementation of policies.
Assists in the design and development of standardized operational management reports.
Researches, analyzes, and provides hardware/software recommendations, ordering information, and other purchasing information to users.
Diagnoses and resolves moderate end-user hardware/software problems including remote access software.
Performs new computer configuration and coordinates the workstation upgrade/replacement process.
Participates in the deployment of new software platforms.
Tracks user requests for equipment, information, and problem reporting by opening cases and keeping case histories current and complete.
Verifies with the customer that the problem has been resolved and closes the case.
Provides surge support to the company service desk during peak volume call hours.