FIELD SERVICE TECH III - INFORMATION TECHNOLOGY

Aspirus•Stevens Point, WI

43d

About The Position

The IT Field Services Technician Level 3 is responsible for Tier 2 technical service to the health care end-user community at facilities across the Aspirus Health System. The IT Field Services Technician will provide end-users with support across a wide array of end user compute devices and activities, including but not limited to, computers, mobile devices, phones, printers, peripherals, network connectivity, access control and a variety of health care specific technologies. The IT Field Services Technician 3 troubleshoots and resolves end-user problems and ensures correct operation of health care end-user technology. Maintains inventory of computer parts and log of all repairs/service performed. Manages the return of equipment to vendors for repair and replacement using the vendor's RMA procedures. Employs appropriate measures for retirement and/or disposal of outdated and obsolete hardware and equipment. They will also implement and manage any necessary policies, procedures, or best practices for Aspirus, Inc. regarding hardware and equipment on the Aspirus network.

Requirements

CompTIA A+, CompTIA Network+, CompTIA Security+ required. In lieu of certifications a BS degree in an Information Technology Field is required.
Knowledge of desktop, mobile and basic technology standards and practices normally acquired through completion of coursework in Computing and/or Networking as part of an Associate Degree program, or equivalent work experience.
3-5 years' experience in a Health Care Information Technology related role supporting end-user devices in a hospital or clinic setting.
Successful completion of one or more of the following IT certifications; Microsoft Exam MD-100, Microsoft Exam MD-101, CompTIA A+, CompTIA Network+, CompTIA Security+ required. In lieu of certifications a BS degree in an Information Technology Field is required.
Successful completion of ITIL 4 Foundation course.
Possesses analytical skills necessary to develop and implement appropriate changes to programs and systems.
Must possess excellent communication and organizational skills to work effectively with a team environment.
Thorough knowledge of operational processes and process improvement beneficial.
Demonstrates critical thinking and reasoning skills.
Ability to serve as project resource on small to medium projects.
Ability to work on multiple priorities effectively.
Ability to prioritize conflicting demands.
Ability to execute assigned project tasks within established schedule.
Ability to work collaboratively in a team environment.
Ability to communicate effectively in the service of users and colleagues. Writes and communicates clearly and concisely.
Possesses sound documentation skills.
Ability to maintain confidentiality.
Demonstrates exemplary customer service skills.

Nice To Haves

Information Technology related Associate Degree preferred.
ITIL 4 Foundation Certification preferred.
Thorough knowledge of operational processes and process improvement beneficial.

Responsibilities

troubleshoots and resolves end-user problems
ensures correct operation of health care end-user technology
maintains inventory of computer parts
maintains log of all repairs/service performed
manages the return of equipment to vendors for repair and replacement using the vendor's RMA procedures
employs appropriate measures for retirement and/or disposal of outdated and obsolete hardware and equipment
implements and manages any necessary policies, procedures, or best practices for Aspirus, Inc. regarding hardware and equipment on the Aspirus network