BAE Systems is looking for a Field Service Technician to provide on-site Information Technology support primarily at its Hill Air Force Base and Clearfield location. In the role of Field Service Technician, you will have the opportunity to work as part of a dynamic team dedicated to supporting a unique customer base, both locally and remotely. The ideal candidate will possess strong, proven customer service skills, and the ability to deliver a high-level user experience. In this job you will: Provide technical support to both local and remote end-users with the installation and troubleshooting of hardware/software and networking components to meet individual computer needs Perform root-cause analysis to diagnose, troubleshoot and resolve issues, and/or route through proper escalation channels, as needed Provide audio-visual support for the on-site conference center and additional meeting rooms. Provide high-level support to members of the executive C-Suite Manage and facilitate moves, adds, and changes associated with end-user hardware Perform new computer configuration and coordination of workstation upgrades/replacements based on the established lifecycle model. Provide support of mobile devices and VoIP phones Resolve printer issues Provide timely resolution to customer issues and requests according to established SLAs Document and track work via online ticketing system Create and modify knowledge base (KB) articles and procedures Engage in occasional after-hours or surge support assistance to other functional IT areas, as required