Field Service Tech II

Light & Wonder • Las Vegas, NV

1d • Onsite

About The Position

Under the supervision of the Field Service management or Lead Technician, this position is responsible for performing troubleshooting techniques to resolve problems, supporting other Creators, and maintaining accurate part inventory. The outcomes of this role include timely and accurate installation and maintenance of L&W products, effective troubleshooting and resolution of technical issues, maintenance of inventory and documentation, and positive customer interactions and support.

Requirements

• Minimum of one to three years of experience in the assembly, testing, or troubleshooting of electronic devices
• Must have valid driver’s license
• Valid gaming card (or ability to obtain one)
• Knowledge of mechanical assembly skills
• Knowledge of electricity, basic electronics, troubleshooting, and mechanics of gaming type devices
• Read schematics or wiring diagrams
• Understand and knowledge of EGMs, Coolsign, Signage, basic networking, utility, and table products
• Have intermediate knowledge of admin work (Customer Follow Up Email, QIR, Finding Parts, etc.)
• Ability to follow detailed written and verbal instructions and technical documentation
• Working knowledge of Microsoft Office Suite and able to use the internet.
• Ability to understand Light & Wonder policies and all job related paperwork
• Ability to interact with coworkers and customers in a courteous and professional manner, including problem resolution and decision making

Nice To Haves

• Technical/Military Training Schools are a plus

Responsibilities

• Move, load, unload, and transport all L&W products to customer sites.
• Install, setup, troubleshoot, configure, and perform preventive maintenance (PM) on EGMs, PTG, ETG, and all utility products.
• Keep and track part inventory.
• Learn and understand L&W/gaming products, including theory of operation, abnormal operation, troubleshooting, and repair.
• Use and understand Service Max and Zinc to manage customer tickets and questions for product support and parts.
• Apply Safety Training in the field and wear PPE (Safety equipment, steel toe shoes, hard hat, safety goggles, and gloves).
• Safely use common hand tools including screwdrivers, nut drivers, wrenches, hammers, center punches, drills, multimeters, and polarity checkers.
• Support other Creators on all utilities/EGM products.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED