Field Service Tech II

IGT, a Nevada Corporation•MO Statewide, MO

2d•Onsite

About The Position

IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com. We’re seeking a Field Service Technician to support customers across Saint Louis, MO. This is an ideal opportunity for someone who enjoys hands-on work, problem-solving, and working independently in the field. In this role, you’ll serve as the front line of service—diagnosing issues, performing maintenance, and ensuring equipment operates at peak performance while delivering a high-quality customer experience.

Requirements

2+ years of hands-on technical experience in a customer-facing role
Basic understanding of IT, networking, hardware, and software systems
High school diploma or GED required
Valid driver’s license
Ability to lift up to 50 lbs and work in physically active environment.

Nice To Haves

Background in ATM, slot machine, cable, telecommunications, or similar field service work preferred
technical or vocational training is a plus
Strong communication skills and ability to work independently in the field
ability to travel frequently (50–75%)

Responsibilities

Provide on-site technical support for Fintech, gaming, and loyalty equipment, ensuring systems are operating efficiently
Troubleshoot mechanical, hardware, software, and networking issues to identify root causes and resolve problems
Perform preventative maintenance, installations, and site surveys for new and existing equipment
Serve as the primary customer contact during service visits, delivering a high level of service and professionalism
Maintain accurate inventory of parts and complete service reporting in a timely manner
Travel throughout Saint Louis, MO, including overnight stays when needed
Participate in an on-call rotation every 4–6 weeks for after-hours and weekend support