Field Service Tech II

MITER Brands•Orlando, FL

2d•Onsite

About The Position

The Field Service Technician II represents MITER Brands in a professional manner while independently diagnosing product repair issues and implementing effective solutions for customers. This role requires strong technical expertise, customer-facing experience, and the ability to perform service work with minimal supervision while occasionally supporting and guiding less experienced technicians. Compensation range: Depending on experience Hours: Monday – Friday, starting at 6:00 a.m. About MITER Brands MITER Brands, home to trusted names like Milgard Windows & Doors, MI Windows & Doors, and PGT Innovations, is one of the nation’s largest suppliers of high-quality vinyl windows and patio doors. With manufacturing facilities across the U.S., we proudly serve our customers with integrity, innovation, and excellence.

Requirements

High school diploma or GED required
2+ years of field service, installation, or related technical experience (windows/doors preferred)
Demonstrated ability to diagnose and resolve product issues independently
Experience working in customer-facing environments
Strong troubleshooting and problem-solving skills
Ability to work independently with limited supervision
Effective communication and customer service skills
Ability to read and interpret technical instructions and documentation
Proficiency with mobile devices, service software, and Microsoft Office (Outlook, Windows)
Ability to accurately measure and perform basic math (including reading a tape measure)
Strong attention to detail and organizational skills
Valid driver’s license with a clean driving record (per company policy)
Ability to obtain Aerial Lift Certification within 6 months
Ability to safely lift, carry, and transport materials as required
Comfortable working in residential, commercial, and construction environments
Strong understanding of safety practices and policies
Proficiency in English required (written and verbal)
Ability to communicate effectively with customers, builders, distributors, and internal teams

Nice To Haves

Bilingual (English/Spanish) preferred and may be required in some locations

Responsibilities

Professionally represent the company while delivering exceptional customer service at all times
Communicate directly with customers at job sites and residential locations to diagnose and resolve product issues
Independently troubleshoot and repair window and door products
Lead or support service jobs and collaborate with other technicians as needed
Assist in training or mentoring less experienced technicians when applicable
Safely operate and maintain hand and power tools
Ensure all service work meets quality and safety standards
Document service calls, including diagnostics, actions taken, and outcomes using mobile devices (iPad, laptop, or similar)
Submit accurate and timely service reports using company software
Identify potential product or installation issues and escalate as appropriate
Ensure customer residence/job site is returned to original condition after service completion
Pick up, deliver, and manage parts between warehouse, plant, and job sites
Maintain appropriate inventory levels in service vehicle and warehouse
Inspect incoming parts for quality compliance and coordinate replacement of non-conforming materials
Assist with warehouse organization and unloading delivery trucks as needed
Maintain service vehicle in safe, clean, and proper working condition