Field Service Tech I
About The Position
As a Service Technician, you'll provide warranty and non-warranty repair services in customers' homes throughout Hawaii. This role is ideal for someone who enjoys working independently, traveling regularly, and solving problems on-site. You'll diagnose issues, perform repairs, document completed work, and represent Milgard with professionalism and exceptional customer service. This position is based on Oahu, but frequent travel to Maui, the Big Island, and Kauai is required. While schedules vary, technicians are typically on Oahu each Friday and may spend Monday through Thursday on neighboring islands.
Requirements
- Valid driver's license and acceptable Motor Vehicle Record (MVR)
- Ability to travel extensively between islands
- Ability to work overtime as needed
- Ability to attend approximately three weeks of training in Tacoma, WA
Nice To Haves
- Construction, glazing, remodeling, installation, or related hands-on experience
- Strong customer service skills
- Ability to troubleshoot and solve problems independently
- Mechanical aptitude and attention to detail
- Ability to lift, carry, push, and pull materials and equipment
- Ability to work outdoors and in varying weather conditions
- Comfortable working from ladders and at heights
- Ability to access roofs and perform physically demanding work throughout the day
Responsibilities
- Diagnose and troubleshoot window and door issues
- Complete warranty and non-warranty repairs
- Replace glass and components
- Conduct water testing and inspections
- Take measurements and document completed work
- Ensure all repairs meet company quality standards
- Travel regularly between Oahu, Maui, Big Island, and Kauai
- Book and manage your own flights and hotel accommodations within company guidelines
- Adapt to changing travel schedules due to weather, delays, or cancellations
- Maintain flexibility regarding overnight travel as business needs require
- Communicate clearly and professionally with homeowners
- Represent Milgard in customers' homes
- Build positive relationships while resolving issues efficiently
- Coordinate required repair parts with internal teams
- Review work orders for accuracy
- Ensure proper documentation of service activities
- Follow all company safety policies and procedures
- Wear required PPE
- Safely operate company vehicles and equipment
- Maintain a clean driving record
Benefits
- Competitive pay
- $27-$30 per hour
- Paid travel time
- Overtime opportunities
- Comprehensive benefits package
- Company-issued laptop and cell phone
- Three comprehensive medical plan options
- Prescription drug coverage
- Dental insurance
- Vision insurance
- Teladoc virtual healthcare services
- Employee Assistance Program (EAP)
- Annual Wellness Clinic
- Company-paid Life Insurance
- Voluntary Life Insurance
- Company-paid Short-Term Disability
- Company-paid Long-Term Disability
- Supplemental Hospital Indemnity Insurance
- Critical Illness Insurance
- Accident Insurance
- Paid Time Off (PTO) and paid holidays
- 401(k) retirement plan with company match
- Tuition Reimbursement Program
- Legal Insurance
- Identity Theft Protection
- Pet Insurance
- Team Member Discount Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
