Field Service Tech I - Lake Havasu, Bullhead City or Kingman, AZ

Scientific Games•Phoenix, AZ

1d•Onsite

About The Position

Scientific Games is seeking a Field Service Tech I to service, repair, survey, and/or install company products at client sites. This role involves providing technical support to customers on operational or maintenance aspects of system equipment, acting as the customer contact for technical and service-related problems. The technician will diagnose mechanical, hardware, software, and systems failures using established procedures, determine cost-effective repair solutions to minimize customer downtime, and report on product failure trends and serviceability issues. No prior lottery industry experience is required, as comprehensive training will be provided. The company emphasizes customer-first focus, providing staff with necessary tools, training, uniforms, shoes, mobile phone, a company vehicle, tools, safety benefits, competitive pay, and excellent health, dental, vision, paid holidays, and PTO benefits. This position offers independence while being part of a supportive team focused on achieving weekly service goals and contributing to customer revenue by keeping lottery tickets selling.

Requirements

An understanding of and some experience with troubleshooting computer software and hardware technologies
Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills
Promptly respond to customer/management request and feedback.
Proven self-starter with motivation and ability
Great organization and time management skills that allow you to handle multiple responsibilities efficiently and promptly
Strong judgement and problem solving skills to determine most cost effective repair/resolution to minimize customer downtime
Ability to prepare and analyze reports to identify product failure trends and service ability issues
Ability to lift, install and move large self-service equipment (Occasionally lift or move up to 50 pounds)
On occasion climbing ladders
High School Diploma or equivalency
Pass background check and a clean driving record
Pass a Az- DOT written / driver skills requirements
Must have a high school diploma or equivalency.

Nice To Haves

Lottery industry experience

Responsibilities

Performs client-site servicing, repair, survey and/or installation of company product(s).
May include any aspect of product field support, including system hardware and software, mechanical devices and equipment, and systems networking.
Provides technical support to customers on operational or maintenance aspects of system equipment.
Serves as customer contact on technical and service related problems.
Diagnoses mechanical, hardware, software and systems failures using established procedures.
Determines most cost effective repair/resolution to minimize customer downtime.
Reports for analysis of product failure trends and service ability issues.