Field Service Tech-Comm

WOW! Internet, Cable & Phone • Lanett, AL

9d • Onsite

About The Position

This position is responsible for the timely completion of daily assigned commercial voice, video, and data installations. The Commercial Technician may also assist with building entry construction for industrial, institutional, and MDU applications. The role involves ensuring customer satisfaction through education and proper installation of services, troubleshooting service issues, and promoting company services.

Requirements

• 3 years of CATV/telco installation experience with commercial applications.
• Strong knowledge of wall fishing and commercial construction practices.
• Excellent written and oral communication skills.
• Detail-oriented and well-organized.
• Self-motivated with a strong work ethic and professional attitude.
• Able to present technical information to a non-technical audience.
• Able to work independently.
• Able to accurately measure distances using tapes and other measuring devices.
• Able to use assigned test equipment including signal level meter (SLM), leakage detector, volt OHM meter, sweep receiver, underground locator and TDR.
• Able to accurately maintain records, logs, reports, work orders, etc.
• Able to operate office equipment, fax, copier, etc.
• Able to handle escalations and time-critical issues.
• Able to read street maps.
• Must have a valid driver’s license and maintain a driving record that meets the Company’s insurance carrier’s requirements.

Nice To Haves

• Troubleshooting techniques are a plus.
• One to two years of technical experience in the broadband and telephony communication field preferred.
• MSOffice software skills are preferred.
• Able to install, set up and configure personal computers with a variety of operating systems.

Responsibilities

• Ensures timely completion of daily assigned installations and calls in completion status promptly.
• Performs aerial and underground commercial, industrial, institutional, and MDU cable, data, & telephony installations following company specifications and industry practices.
• Complies with OSHA, NESC, and company safety regulations and precautions.
• Performs commercial disconnects and non-pay disconnects, making efforts to retrieve customer premise equipment where applicable.
• Maintains and tracks the flow of customer premise equipment needed for daily work.
• Completes installation and configuration of commercial CPE, ensuring customer education and satisfaction.
• Installs NIC cards and drivers for cable modems, including updating files for proper computer configuration.
• Installs various EMTA’s, verifies tip & ring, and completes proper punch down of copper telco cables.
• Understands various demark configurations for Commercial installs and the transition between company demark and customer PBX/phone equipment.
• Provides guidance/advice to customers regarding commercial phone systems and their vendors.
• Completes Plant Test Date verifications for coordinated LNP cuts, ensures proper number assignments for hunt group configurations, and verifies all features.
• Trouble-shoots service affecting problems at the service drop level.
• Promotes company services and seeks sales & upgrade opportunities.
• Completes special projects as assigned by the Supervisor.
• Communicates with customers in a grammatically correct, professional, positive manner consistent with company expectations.
• Coordinates with other company technical departments.
• Performs other duties as assigned.

Benefits

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED