Field Service Tech 1

Light & Wonder•Fort Lauderdale, FL

1d•Onsite

About The Position

This position provides installation, setup, maintenance, troubleshooting, and configuration of Light & Wonder (L&W) product/equipment at customer locations or facilities, ensuring optimal operation and customer satisfaction. The role involves performing troubleshooting techniques to resolve problems, supporting other Creators, and maintaining accurate part inventory under the supervision of Field Service management or a Lead Technician.

Requirements

Technical background, including a basic understanding of electronics and one year electrical/electronics experience is required.
Must have a valid Driver’s License.
Valid gaming card (or the ability to obtain one).
High School Diploma/GED
Ability to follow detailed written and verbal instructions and technical manuals, including block diagrams and basic schematics.
Working knowledge of Microsoft Office Suite and ability to use the internet.
Ability to understand Light & Wonder policies and all job-related paperwork.
Ability to interact with coworkers and customers in a courteous and professional manner, including problem resolution and decision making.
Must be able to lift and carry 60 lbs.
Must be able to sit, stand, crouch, bend, reach, kneel, lie prone, hold, push, pull, and lower as necessary.
Close vision
Depth perception
Distance vision
Ability to adjust focus
Peripheral vision
Ability to distinguish colors

Nice To Haves

Prefer one to three years related experience and/or training or equivalent combination of education and experience.
Technical/Military Training Schools are a plus

Responsibilities

Move, load, unload, and transport all L&W products to customer sites.
Install, setup, troubleshoot, configure, and perform preventive maintenance (PM) on EGMs, PTG, ETG, and all utility products.
Keep and track part inventory.
Learn and understand L&W/gaming products, including theory of operation, abnormal operation, troubleshooting, and repair.
Use and understand Service Max and Zinc to manage customer tickets and questions for product support and parts.
Apply Safety Training in the field and wear PPE (Safety equipment, steel toe shoes, hard hat, safety goggles, and gloves).
Safely use common hand tools including screwdrivers, nut drivers, wrenches, hammers, center punches, drills, multimeters, and polarity checkers.
Support other Creators on all utilities/EGM products.
Other duties as assigned