Team Lead -Tampa, FL

NRG•Tampa, FL

1d•Onsite

About The Position

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. We are seeking a proactive and organized Team Lead to support our Field Service Manager in coordinating daily operations and driving team performance. This role is essential to ensuring administrative efficiency, supporting pros in the field, and contributing to the successful achievement of team and company goals. Your role in leading admin duties enables the Field Service Manager to focus on strategic leadership and team development. The ideal candidate thrives on details, excels at juggling multiple administrative tasks, and energizes the team by bridging the FSM’s game plan with field execution.

Requirements

Must be a current Field Technician Professional
Must not be on a performance, behavioral or attendance improvement plan
Has strong organizational and time management skills
Has excellent communication and interpersonal abilities
Has proficiency in tools such as Microsoft Office
Has the ability to lead by example and maintain a professional, problem-solving attitude under pressure

Responsibilities

Lead on key admin duties, giving the FSM more time to lead
Translate the FSM’s game plan into clear direction and execution for your team by being a leading example
Serve as a role model for new hires—guiding their training, ensuring they learn the right skills, and setting them on the path to success. Your leadership is key to their growth and the team’s success
Manage and maintain documentation, including SIP shadows, inventory audits, work orders, and new hire training modules.
Understand team performance and metrics to be able to report to FSM
Ensuring new hire training, general trainings and licensing requirements are met
Actively leading in the field during field time. It can include but is not limited to safety checks, fleet maintenance, etc.
Maintain inventory tracking and coordinate when supplies or equipment are needed.
Provide guidance and mentorship to team members and new hires.
Saturday Team Lead responsible for overseeing performance, managing schedule changes, and motivating the team to achieve targets
Help conduct regular team check-ins and support performance reviews.
Promote a collaborative, accountable, and goal-oriented team culture.