Field Service Support Technician

MineSense • Vancouver, BC

82d • Hybrid

About The Position

MineSense is seeking a Field Service Support Technician to join their Field Services team in Vancouver, BC. This role supports the 24/7 remote support team and requires a passion for technology in mining/ore sorting and a desire to contribute to client adoption of MineSense's innovative systems. The position operates on a rotating schedule of 7 days on, 7 days off, alternating between day and night shifts starting at 8:00 AM and 8:00 PM, respectively.

Requirements

• Experience in technical customer support.
• Proficient verbal and written communication skills.
• Customer-focused attitude and approach.
• Self-starter, ability to work independently and in teams.
• Ability to work alone.
• Experience working in Microsoft 365.
• Health & Safety conscious individual.
• Legally able to work in Canada.

Nice To Haves

• Experience working on a mine site is an asset.

Responsibilities

• Monitor automatic tickets and the status of remote field systems from the Vancouver office.
• Verify data to determine the condition of field systems during real-time operation.
• Prioritize customer satisfaction and system availability through professional communication and prompt response times.
• Troubleshoot, resolve, and report client/internal issues.
• Maintain attentive record-keeping for all information regarding field systems.
• Assist with procedure development to enhance field system monitoring and troubleshooting capabilities.
• Perform additional duties as occasionally required by management.

Benefits

• Competitive salary and bonus.
• Matching RRSP or 401K program (for Canadian and US employees).
• Comprehensive benefit program including an employee assistance program.
• Learning and career development programs and resources (live sessions and on-demand).
• Transit Subsidy (for roles based in Vancouver, BC).
• Hybrid work (for roles that do not require to be onsite).
• 3 weeks' vacation or more depending on the position.
• Global and local company organized social events and celebrations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed