Field Service Supervisor

LGG Industrial•Louisville, KY

8d•Onsite

About The Position

LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America. We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best. Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit www.lggindustrial.com ABOUT THIS OPPORTUNITY Role Profile Position: Field Service Supervisor Job Location: Louisville, KY (Branham) Job Type: Full-Time Status: Non-Exempt Summary of the Role The Field Service Supervisor is a hands-on leader who can manage activities related to the functioning of the field service team to meet or exceed customer expectations and to achieve team results and company goals while meeting operating revenue, growth, and service. In addition, the Field Service Supervisor establishes and maintains effective relationships with their staff, customer contacts, carriers, and other vendors. Reports to Regional Field Service Manager.

Requirements

Ability to work overtime hours and weekend work when required
Ability to travel to out-of-town jobs
Possess excellent customer service skills and the ability to interact with customers, and team-members in a professional manner
Must have excellent communication skills, both oral and written
Basic mechanical skills including the use of hand tools.
Basic computer skills including internet and email.
Must be able to apply OSHA standards applicable and MSHA standards as applicable
Be at least 21 years of age
At least 3 years of experience working with conveyors and conveyor components
Mechanically inclined; demonstrates and applies knowledge to maintenance and repair of belting and associated machinery
Have a valid driver’s license and a clean driving record
Have a high school diploma/GED
Reliable transportation is a must
Be able to work independently
Ability to safely drive a Company truck
Ability to work nights and weekends, as required
Ability to work overtime, as required
Basic math skills
Properly measure with a tape measure
Ability to travel on regular basis
Background checks, drug screening, and a physical may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law)
Must be able to successfully pass a DOT physical exam, or have a current DOT medical card

Nice To Haves

1-2 years of supervisory experience in a field service role preferred

Responsibilities

Must maintain 100% commitment to safety policies and procedures
Supervise staff, including training, setting expectations and daily objectives while holding team members accountable, including progressive discipline
Plan, organize, direct, manage and evaluate all field service activities
Ensure all teams are following all safety requirements including being up to date on all safety trainings, site specific training courses, and annual refreshers of MSHA
Good understanding of overall Quality process and documentation
Communicate general and quality-related concerns to management/End User
Provide onsite customer service and directly interface with the customer by scoping job requests and following up after the job is complete to ensure customer satisfaction
Leads field service team on jobs and works along with team to perform conveyor belt installation with mechanical or vulcanized splice
Perform hose testing as needed
Understands tools and machinery applicable to the job
Cross trains in our other departments (Hose fabrication and testing, instrumentation testing, valve automation, general warehousing)
Makes recommendations to management with respect to product and process improvement
Perform other duties as trained and qualified for

Benefits

Competitive compensation plan, with a bonus potential
Health Benefits: medical, dental, vision, short term and long-term disability – available 1st of month following the date of hire
401k with company match
Paid vacation, holidays and sick time
Equal Opportunity Employer
It is our policy to employ qualified persons without regard for veteran or disability status.
Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.
Qualified Candidates Only.
Although we appreciate your interest, only those selected for an interview will be contacted.
We will be accepting applications for this role through 12/24/2024.
Because we need you just as much as you need us.
Together we are unbeatable!
Opportunities for growth!
LGG Industrial is growing and has room for enthusiastic, motivated employees to grow with it.
LGG Industrial gives employees the opportunity to develop themselves, at both the professional and personal level.
Dynamic!
LGG Industrial is a healthy, growing enterprise.
This brings continuity, stability and, therefore certainty.
Certainty, with room for ambition, personal development and innovation.
Challenges and innovation!
Working at LGG Industrial means working in an innovative environment where you take on challenges and share them, come up with innovative solutions and act in a dynamic and well-considered manner.
All of this as a team and as individual.
Being part of a strong team!
LGG Industrial is constantly working on a corporate culture where people take center stage.
A friendly, open and pleasant work environment with respect for and confidence in one another.
A stimulating and challenging workplace climate where knowledge is shared.
As an LGG Industrial employee, you form part of a winning team; a team that helps keep LGG Industrial the undisputed market leader in its field.
Work placement, traineeship opportunities for students!
We offer ample opportunities, especially for students from a technical or commercial background.
The wide range of trainee posts at LGG Industrial offers students the opportunity to gain practical experience at an innovative multinational company.
Those in search of an informative and challenging traineeship at an organization with a friendly and open work climate need look no further than LGG Industrial.