Field Service Supervisor

Climate Pros, LLC•Chino, CA

About The Position

As a Field Service Supervisor, you will lead a team of Service Technicians. You will deliver an impeccable service experience to each Climate Pros customer while preparing your assigned team to meet the needs of our customers and beyond. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

Strong customer service skills, proper phone etiquette and customer centric
Excellent verbal and written communication skills for both internal and external customers
Strong relationship-building skills within an active, communicative, fast-paced team environment
Ability to take initiative to help motivate the team and keep members safe, focused, and productive.
Journeyman-level or equivalent professional experience
1+ years prior supervisory experience in a service-focused industry
Experience managing a diverse group of roles and responsibilities

Responsibilities

Technician Support:
Provide technical support for assigned technicians and their territories
Train newly hired technicians in the field
Work closely with staff and field technicians to promote safety initiatives, quality control and training to ensure safety protocols are implemented and enforced
Mentor assigned technicians; provide continuing education and training
Team Management & Performance:
Maintain communication with the team, providing feedback, guidance, training and encouragement to impact results
Work closely with dispatch team to drive efficiently and productivity
Perform random periodic checks of assigned technicians
Manage technicians' performance reviews, timecards, PTO and on-call
Customer Service:
Resolve all customer callbacks for assigned areas
Provide exceptional support to both internal and external customers