Field Service Supervisor

Riggs Cat•Texarkana, AR

11d

About The Position

The Field Service Supervisor is responsible for coordinating and overseeing the daily activities for the Field Service Department and provides leadership to the Field Service Department by performing the following duties personally or through subordinate(s). WHAT YOU'LL DO Maintain a high level of customer satisfaction. Schedule field service technicians and open and close work orders. Keep track of technicians’ time. Serves as lead person in the advising technicians on technical questions. Schedule and dispatch field technicians. Demonstrate a positive and professional behavior, flexibility, and effective communication skills in their interactions with others both internally and externally. Demonstrate professional behavior Manage and supervise the field service department operations and staff. Responsible for the overall direction, coordination and evaluation of field service department. Speak effectively before groups of customers or employees of organizations. Prepare quotes and ensure workorders are closed in a timely manner Ensure compliance with all safety and environmental requirements Conduct monthly meetings with field service technicians Maintain close customer contact throughout the repair Ensure service reports are received in a timely manner

Requirements

High school diploma and/or one to three years related experience and/or training
Ability to read, analyze and interpret documents, procedures, and schematics
Ability to write routine reports and correspondence.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Basic math abilities including addition, subtraction, multiplication and division.
Ability to calculate figures and amounts such as percentages and discounts.
Ability to review summary figures, identify trends and analyze impact relative to areas of responsibility.
Knowledge and experience in budgeting and cost/revenue projections
Availability to work hours that are normally regular business hours, but weekend, holiday and evening work may be required to get a job completed on time.
Tolerance for performing complex tasks with numerous interruptions.

Responsibilities

Maintain a high level of customer satisfaction.
Schedule field service technicians and open and close work orders.
Keep track of technicians’ time.
Serves as lead person in the advising technicians on technical questions.
Schedule and dispatch field technicians.
Demonstrate a positive and professional behavior, flexibility, and effective communication skills in their interactions with others both internally and externally.
Demonstrate professional behavior
Manage and supervise the field service department operations and staff.
Responsible for the overall direction, coordination and evaluation of field service department.
Speak effectively before groups of customers or employees of organizations.
Prepare quotes and ensure workorders are closed in a timely manner
Ensure compliance with all safety and environmental requirements
Conduct monthly meetings with field service technicians
Maintain close customer contact throughout the repair
Ensure service reports are received in a timely manner