Field Service Supervisor

Pacific Office Automation•Orange, CA

55d•$65,000 - $85,000•Onsite

About The Position

Pacific Office Automation is the largest independently owned document imaging and technology dealer in the nation Since 1976 we have grown to over thirty branches located in ten western states OR WA CA AZ NM NV UT ID CO & TX With over 40 years of success in office equipment and technology salesservice our growth and reputation have afforded us great relationships with top manufacturers such as Canon Sharp Konica Minolta HP Ricoh Lexmark and many more At Pacific Office Automation you will find an amazing technology company full of growth opportunities great benefits and passionate coworkers who aim to help you succeed Among our company goals we aim to be a long term employer That means providing employees with the training and certification they need to keep up with the fast changing technology of our office machines devices and software At POA we believe that all voices can and should be heard regardless of seniority or tenure Position We are seeking a Field Service Supervisor for our office in Orange CA Primary ObjectivesScope Supervise assigned service technicians to meet and exceed department profitability goals Assist Branch Technical Manager in administration and recruiting; Promote Service Techs productivity and job related personal growth

Requirements

Excellent communication skills verbal and written; strong customer service skills
Strong relationship management skills with customers vendors and employees within the company required
Exceptional mechanical aptitude and demonstrated skills required; and proven troubleshooting skills handling digital office equipment
Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities
Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions
Must have strong ethics and work as an effective collaborative team member
Computer literacy and experience working with MS products Outlook Excel and Word
Ability to work evenings and weekend hours during peak periods
Experience Associates degree or equivalent
3 years related experience required industry experience preferred

Responsibilities

Routinely demonstrates and creates a helpful and positive work cultureEncourages and builds positive relationships and communicates effectively with all co workers and outside customers and vendors
Conducts self at all times as the public image of the company in accordance with the companies Code of Conduct
Meet or exceed team productivity goals on a number of measurements including gross calls per day incomplete calls call back rate efficiency rating EU rating daily time detail and average call duration
Meet or exceed all inventory integrity goals including line item accuracy and dollar value variance
Maintain technical knowledge of all products
Make recommendations to the Field Service Manager for any identified service training needs
Assist the Sales department with sales demos as requested
Handle service calls in the event that the open call load is high
Other duties assigned as needed
Interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees;