Field Service Supervisor

NASS USA

4d•$40 - $65•Onsite

About The Position

The Field Service Supervisor provides senior technical leadership for complex transformer and high voltage apparatus projects, overseeing inspection, repair, maintenance, and testing of transmission and distribution substation equipment. The role directs multi-crew field execution, resolves technical issues, and ensures compliance with safety, quality, and operational standards.

Requirements

High school diploma or equivalent
5+ years of experience in transformer services, high voltage testing, substation work, or related technical field operations
Demonstrated ability to lead multi-crew field teams and support complex projects
Strong written and verbal communication skills; ability to coordinate with customers and internal teams
Proficiency with MS Office and digital reporting systems
Valid driver’s license and insurable driving record
Ability to lift/carry up to 50 lbs. and work safely in outdoor, high voltage environments
Willingness to travel frequently, including overnight stays
Ability to work flexible schedules including overtime, weekends, holidays, and nights
Successful completion of background checks and post-offer, job-related medical evaluation/drug testing where permitted

Nice To Haves

Advanced experience with transformer testing and diagnostics (e.g., Doble, DLRO, insulation resistance, winding resistance, CT ratio/saturation, power factor)
Knowledge of substation apparatus including HV/MV circuit breakers, transformers, switchgear, CTs, PTs, CCVTs
Experience planning testing scopes, interpreting results, and supporting field engineering decisions
Familiarity with crane/rigging, oil-processing support, and advanced transformer service procedures

Responsibilities

Lead and oversee field crews performing advanced installation, inspection, maintenance, testing, and repair of transformers and high voltage substation equipment.
Promote a strong safety culture, adhering to company safety policies, PPE requirements, and conducting regular JBOs.
Plan and coordinate complex field activities, including resource planning, customer communication, and job-site readiness.
Provide expert technical guidance for advanced troubleshooting, diagnostics, and problem solving on transformer and apparatus work.
Perform or oversee all transformer testing required within project scope, ensuring accuracy and proper documentation.
Mentor technicians to strengthen technical capability and field leadership across multi-crew operations.
Maintain accurate records of service activities, equipment repairs, testing results, and customer interactions.
Collaborate with internal teams for equipment needs, materials, logistics, and scheduling future crew assignments.
Communicate scope changes and field deviations to support cost recovery and project documentation.