Field Service Supervisor

Nextgen Security • Miramar, FL

1d • Onsite

About The Position

NextGen Security, LLC is seeking a Field Service Supervisor with strong electronic security experience to join their fast-growing and dynamic team. This position works directly with the Service Manager, Service Coordinators, Service Technicians, other operational resources as deemed necessary and customers to solve complex issues and provide hands-on leadership in the field. This role serves as a hands-on field leader and primary technical escalation point for service operations and is critical to maintaining high service quality and customer satisfaction across the Miramar market.

Requirements

• 5-10 years of experience in the field in the security industry
• Experience and/or certifications in Lenel, CCURE, Genetec (Access & Video), and Avigilon strongly preferred
• Strong organizational skills
• Superior problem solving and communication skills
• Ability to lead and support technicians in a fast-paced field environment
• Ability to work independently with minimal supervision
• Strong troubleshooting skills across integrated electronic security systems
• Experience with Microsoft Office, Teams & Windows Operating Systems

Nice To Haves

• Advanced certifications in Lenel, CCURE, Genetec (Access & Video), and Avigilon

Responsibilities

• Attend customer onsite meetings
• Assist with resource scheduling
• Train entry level resources
• Provide onsite technician support
• Perform service incident quality control
• Represent NextGen Security as a valuable point of contact for customers
• Lead and support high-end and complex service calls, including troubleshooting integrated security systems in live customer environments
• Conduct ride-alongs with technicians to provide coaching, hands-on training, and quality assurance
• Enforce field service quality standards to ensure consistent, professional execution across all jobs
• Serve as the primary escalation point for difficult technical issues and customer concerns
• Supervise, coach, and support field technicians, including time review, performance feedback, and day-to-day field coordination
• Support scheduling and resource coordination to ensure efficient technician utilization and response times
• Manage and support technician on-call rotations and after-hours coverage
• Oversee transition of systems from installation to service to ensure clean handoffs and ongoing support success
• Safely operate a company vehicle
• Identify and help drive preventative maintenance and service opportunity growth with existing customers
• Support accurate billing, job documentation, and service-related project tracking
• Attend customer meetings and represent NextGen as a knowledgeable and responsive field leader
• Support improvements in service response time, first-time fix rate, and overall customer satisfaction

Benefits

• Opportunity to grow into higher-level service leadership roles within the organization
• An awesome, collaborative culture
• Compensation based upon background and experience
• Full benefits package
• Vacation
• Company vehicle
• Cellphone Allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed