Field Service Supervisor

Steffes•Midland, TX

4d•Onsite

About The Position

This role is responsible for leading a team of field service technicians to resolve technical product issues with customers. The ideal candidate will have a strong working knowledge of electrical systems, plumbing, metal fabrication, mechanics, welding, construction, and transportation.

Requirements

High School Diploma or GED required.
Minimum of 2 years supervisory experience.
Must possess a clean driving record with current license.
Proficient in various computer programs including MS Office products and dispatching systems.
An acceptable combination of education and experience.
Walking, sitting, or standing to a significant degree.
Ability to lift 70 pounds from floor to waist, carry 50 pounds, and push and/or pull up to 100 pounds.
Ability to climb ladders and/or stairs.
Stooping, crouching, kneeling, and bending.
Handling, feeling, and gripping would be required for some activities.
Visual acuity is required to inspect work completed.
Learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, ability to communicate with visitors, ability to complete tasks in situations that have a speed or productivity quota.

Nice To Haves

Associate degree preferred.
3 years recent oilfield experience strongly preferred.
3-5 years of hands-on plumbing, electrical, fabrication, mechanics, welding, construction, and transportation experience is preferred.

Responsibilities

Supervises, hires, trains, and manages field technicians.
Acts as the primary training resource for the field team.
Responds to customer calls, assesses customer calls, makes decisions on appropriate action plans and dispatches service technicians to oilfield locations.
Works with customers to understand their needs, including pricing, information needed on invoices, contracts, work hours, new product ideas, product needs, and product improvements.
Travels as needed to customer sites.
Assists in handling customer disputes for billing.
Assists in developing procedures for the work being performed.
Assists in conducting safety meetings and assuring work is being done safely.
Verifies tickets are being filled out completely and accurately by field technicians.
Assists with inventory management of supplies and service parts.
Assists in developing and following a budget for the department.
Ensures employees have appropriate equipment, PPE, and resources to do their job.
Establishes schedules for inspecting and documenting all field services work.
Ensures full awareness of, and compliance with, the requirements of all relevant company/customer handbooks, procedures, safety, and emergency procedures.
Interacts with others in a professional manner.
Performs any other delegated duties considered appropriate to maintain the efficient running of the department.
Maintains a positive work atmosphere by acting and communicating in a collaborative manner with customers, suppliers, co-workers, and management.
Supports and helps develop their team with professional development short- and long-term goals.
Helps the company meet its Strategic, Quality, and Safety objectives.
Other duties may be assigned.