Field Service Supervisor

Carrier • New Castle, DE

3d • Onsite

About The Position

Supervises a team of entry to intermediate level Field Service professionals or supervisors of Field Service Technicians. Manages day-to-day priorities in solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.

Requirements

• High School Diploma or GED
• 5+ Commercial HVAC system knowledge and Components
• 5+ years Management experience dealing with Service Technician and customers.
• Must have a valid drivers license and be insurable by Carrier

Responsibilities

• Direct connection to the Technicians, Union connection and onboarding
• Maintain relationship with Union SME for Tech Quoting and drive ops selling charge
• Training and development schedule, Onsite training
• Fleet, Site visits, jobsite QA
• Customer engagement
• Work with Service Coordinators on daily and extended schedule
• PM Plan Review for renewals and new contracts
• Daily time entry approval, Weekly payroll and issue resolution
• Site / Safety Inspections

Benefits

• Medical
• Dental
• Vision
• Wellness incentives
• Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Health Savings Account
• Health Care Spending Account
• Dependent Care Spending Account
• Paid vacation days, up to 15 days
• paid sick days, up to 5 days
• paid personal leave, up to 5 days
• paid holidays, up to 13 days
• birth and adoption leave
• parental leave
• family and medical leave
• bereavement leave
• jury duty leave
• military leave
• purchased vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED