Field Service Supervisor

Cleaning Technologies Group • Cincinnati, OH

16d

About The Position

Supervise field techs, dealing with customer request for service for either warranty or information request, scheduling and coordination start-ups on new equipment and following up on these start-ups.

Requirements

• Must be able to present information to groups of employees, customers, suppliers, etc. both in writing and verbally.
• Be able to use Word, Excel and PowerPoint to communicate this information.
• College degree in electrical engineering and/or 2-3 years of technical experience in manufacturing automation, material handling, and/or machine control.
• Must have product component level knowledge, programming experience.
• Position requires multiple projects be handled at one time.
• Communicate verbally and/or in writing with customers, suppliers, other employees, other departments and supervision as to work in progress, problems and/or completion.
• Must be able to present information to groups of employees, customers, vendors, etc.
• Be able to add, subtract, multiply and divide basic numbers.
• Calculate percentages and perform advanced mathematical procedures.
• College level mathematics.
• Be able to identify work process problems and possible solutions.
• Maintain local, regional and/or national memberships in appropriate professional organizations/associations.
• Stand for prolonged periods of time on concrete floor.
• Will be required to kneel, squat, stoop, recline, climb, crawl, and/or bend on an as needed basis.
• Must be able to adjust visual focus.
• Must be able to lift up to 50 lbs. unassisted, over 50 lbs. with assistance of a lifting device.

Responsibilities

• Supervise technicians during installation and startup of machines at the customers’ plant and maintain all working components as determined by customers’ needs.
• Schedule and coordinate travel to customers’ location(s) for techs to supervise installation of our machines at the customer’s plant and perform startup of new machine.
• Assist techs with field trouble shooting on both warranty and repair orders.
• Review jobs in the shop as production is in progress for possible field service problems.
• Training of other employees and/or customers on machines.
• Review and post service reports on jobs in the fields.
• Assist Technical Service Manager when required.
• Other functions as directed.
• Supervise Field Service Technicians and assist in training of temporary/new employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees