Field Service Supervisor

DCOMM•Bedford, OH

54d

About The Position

At DCOMM, we’re connecting communities and powering progress through reliable broadband and communications infrastructure. As we continue to grow, we’re looking for a Field Service Supervisor to lead by example — supporting and guiding local technicians, improving field performance, and helping drive our mission of excellence and customer satisfaction. This is a hands-on leadership role for someone who’s as comfortable solving technical challenges in the field as they are coaching others toward success. If you’re an experienced cable or broadband technician ready to take the next step, this opportunity is for you.

Requirements

2+ years of experience in the cable or broadband industry
Strong technical skills and the ability to lead and motivate others
High school diploma (or equivalent) required
Valid driver’s license and clean driving record
Physical ability to work at heights, lift heavy equipment, and work in various weather conditions
Strong communication skills, attention to detail, and commitment to safety

Responsibilities

Lead, train, and mentor field technicians to ensure quality and safety standards are met
Troubleshoot and repair service issues with professionalism and minimal supervision
Support field operations and office staff to ensure efficient workflow and documentation
Communicate clearly with customers, delivering exceptional service and building trust
Ensure vehicles, tools, and equipment are maintained and ready for daily operations
Help identify and implement process improvements to increase team productivity
Promote teamwork, accountability, and a positive culture across the field team