Field Service Supervisor, Sustainable Technologies

Cardinal Health

1d•$67,500 - $105,900•Remote

About The Position

The Field Service Supervisor, Sustainable Technologies is a foundational role supporting the Sustainable Technologies (ST) business and its team of Account Managers. The Supervisor is responsible for leading a team who drive growth, retention, and customer satisfaction with our reprocessing program. Through collaboration with sales, the Supervisor ensures optimal program execution and customer satisfaction for the business nationally. The role also serves as a critical touchpoint for implementing solutions that increase hospital participation in ST’s reprocessing program.

Requirements

4-8 years of experience
Demonstrated leadership experience managing remote or geographically dispersed teams
Strong project management skills with the ability to prioritize multiple initiatives in a fast-paced environment
Proven ability to analyze data, interpret trends, and drive performance improvements based on metrics
Excellent interpersonal and communication skills, with the ability to influence both internal stakeholders and external partners
Strong problem-solving skills with a proactive and solutions-oriented mindset
Ability to travel up to 30%
Customer/Vendor credentialing is required (this may include vaccinations). More details will be provided if you are selected for an interview.

Nice To Haves

Bachelor’s degree in related field, or equivalent work experience
Experience working within healthcare, medical device, or hospital systems

Responsibilities

Oversee and manage all aspects of Field Service
Manage relationship with third-party collection supplier, including monthly reviews of service KPIs, service cases and resolution plans, cost to serve and new customer forecasting to hit revenue goals
Lead a team of Account Managers, providing guidance, support, and training as needed to support growth of customers reprocessing programs
Identify and cultivate relationships with key customers to drive business growth
Monitor and analyze key performance indicators to identify areas for improvement and work with account managers to implement corrective action plans
Develop and implement strategies to improve service efficiency and increase customer satisfaction
Collaborate with cross functional teams, such as internal sales groups, marketing, sales ops and manufacturing, to ensure effective communication and coordination for service operations