Field Service Supervisor - Security

GardaWorld•Pittsburgh, PA

8d•Hybrid

About The Position

The Field Services Supervisor plays an important role in keeping security operations running smoothly across GardaWorld Security Services' regional client portfolio in the Pittsburgh / Western Pennsylvania Market. Reporting to the Client Service Manager, this role involves significant time in the field, working directly with security officers, visiting client sites, addressing operational needs, and ensuring consistent service delivery. This opportunity is ideal for individuals who enjoy fieldwork, problem-solving, supporting employees, and managing day-to-day security operations across multiple locations.

Requirements

High school diploma or equivalent.
At least one year of supervisory, management, or team-leadership experience.
Ability to independently manage priorities across multiple client locations.
Strong communication, problem-solving, and relationship-building skills.
Ability to coach employees, address performance concerns, and handle difficult situations professionally.
Strong organizational skills and attention to detail.
Ability to respond effectively when priorities or operational needs change.
Reliable transportation and ability to travel regularly throughout the assigned market.
Availability to respond to operational needs outside normal business hours when necessary.
Authorization to work in the United States.

Nice To Haves

Experience working in security, operations, field services, or another service-oriented environment is preferred.

Responsibilities

Visit client locations regularly to monitor security operations, employee performance, and service quality.
Provide day-to-day field leadership, coaching, and support to security officers assigned throughout the market.
Help ensure officers understand and consistently follow post orders, client requirements, GardaWorld procedures, and site-specific expectations.
Build productive working relationships with security officers, site contacts, and GardaWorld leadership.
Respond to operational issues, call-offs, incidents, service concerns, and other field needs with urgency and sound judgment.
Conduct site inspections and follow up on identified performance or service issues.
Support employee onboarding, training, coaching, and performance management.
Assist with staffing and scheduling needs to help maintain appropriate client coverage.
Maintain working knowledge of assigned client sites, including post orders, emergency procedures, and operational requirements.
Document site visits, incidents, employee matters, and follow-up actions accurately and timely.
Identify opportunities to improve service quality, employee performance, and day-to-day field operations.
Support the Client Service Manager with additional operational priorities as needed.