Field Service Specialist (Austin, TX)

QIAGEN•Remote_Maryland, MD

3d•$70,000 - $90,000•Onsite

About The Position

On site Field support of QIAGEN supported instruments. - Install, maintain, troubleshoot, repair and support instruments on all levels (hardware and software). - Maintain and develop positive relationships with customers and references. - Assist in Meeting/exceeding sales targets and related KPI's in relation to maintaining high customer satisfaction. - Ensure all paperwork is completed accurately, in a timely fashion and in line with any regulatory requirements. - Utilize relevant databases to input and provide information to the organization. - Positively represent QIAGEN in front of the customer, be a good example.

Requirements

Bachelor's Degree in science; Medical Technology, Engineering; or 3-5 Years of relevant work experience in a technical environment or field service preferred but not required.
Preferable Automation hardware experience in areas such as diagnostics, molecular biology or hematology and chemistry preferred but not required.
Service and support experience within the after-sales service business.
Territory: based out of Austin TX area based but to support other geographical areas as needed.
Basic computer literacy.
Maybe required to work in Forensic Laboratories which can request DNA samples from individuals working in these labs.
Good written and verbal English language communication skills.
Extensive travel required (85%).
Valid driver’s license and willingness to travel nationally and internationally.
Availability to work shifts during the day, night and/or weekend if required
Ability to lift ~50lb or 25kgs.
Ability to work both independently and in a structured working environment.

Responsibilities

Install, maintain, troubleshoot, repair and support instruments on all levels (hardware and software).
Maintain and develop positive relationships with customers and references.
Assist in Meeting/exceeding sales targets and related KPI's in relation to maintaining high customer satisfaction.
Ensure all paperwork is completed accurately, in a timely fashion and in line with any regulatory requirements.
Utilize relevant databases to input and provide information to the organization.
Positively represent QIAGEN in front of the customer, be a good example.