Field Service Specialist
Zoetis•District of North Vancouver, BC
•CA$68,000 - CA$80,000•Onsite
About The Position
Zoetis Canada is looking for a Field Service Specialist responsible for managing the Hatchery In Ovo Process which will be accomplished through execution of our Best-in-Class Customer Service Programs. This position will perform preventive maintenance on electrical/mechanical equipment (Biodevices) in poultry hatcheries. This position will also perform emergency repairs, at the customer location, as needed. This position is located in British Columbia with a preference for the Abbotsford area.
Requirements
- 2 - 5 years of related experience.
- Strong electrical / mechanical aptitude
- Proficient organizational skills
- Self-motivator and self-starter
- Strong critical thinking problem solving, judgment, and initiative
- Effective communication skills are necessary to interact directly with multiple levels of customer management
- Basic computer skills using Word / Excel / and Outlook and basic PLC skills
- Ability to travel 60 to 80% of the time
- Available for on-call work outside of working hours
Nice To Haves
- Bachelor’s degree in poultry science or related field from an accredited institution or associates degree in Electro/Mechanical Systems or related curriculum (experience may be considered in lieu of educational requirement)
Responsibilities
- Managing the Hatchery In Ovo Process on behalf Zoetis in an assigned territory of 5-8 hatcheries
- Administering the Preventive Maintenance Program for 10-15 commercially placed devices
- Providing electrical/mechanical support and perform emergency repairs as needed.
- Being available for afterhours support and repairs 24/7.
- Managing the Zoetis Operator Training Program for 25+ people (customer employees)
- Facilitating the vaccine and sanitation preparation program for all Zoetis Devices
- Supporting and conducting the execution of the Zoetis Process Evaluation Program
- Leading communications with hatchery management
- Collecting and reporting important information within Zoetis CRM System
- Completing relevant reporting forms and procedures including scheduling visits, customer site contacts, parts usage priorities, site cart management, certification program, vehicle and equipment maintenance within assigned time period.
- Following safety/precautionary procedures.
- Maintaining regular communication with supervisor
- Other duties as Assigned
Benefits
- health, dental, vision and virtual care
- pension plan contribution and match
- personal spending account
- employee assistance program
- time-off policies: vacation, float, and volunteer days
- short and long-term disability insurance
- short-term incentive compensation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
