Field Service Specialist - Remote Dallas
About The Position
Epson is seeking a Field Service Specialist to provide hands-on support for the installation, maintenance, troubleshooting, and repair of their professional, commercial, and industrial printing products. This remote role requires the specialist to be a trusted technical resource for customers, diagnosing complex technical issues, minimizing equipment downtime, optimizing product performance, and providing necessary training and support. The position is customer-facing, suitable for individuals who enjoy solving technical challenges, working independently in the field, and building strong customer relationships. The role is remote and based in the Greater Dallas-Fort Worth Area, involving significant travel to customer locations.
Requirements
- 5–8 years of experience providing advanced technical or field service support for commercial and industrial printing equipment or similar complex electromechanical products
- Field-based/on-site troubleshooting, repair, installation, and customer support experience
- Strong electromechanical troubleshooting skills and the ability to diagnose hardware and software issues
- Experience with RIP software, color management, and ICC profiles
- Ability to troubleshoot computer hardware, software, configuration, and networking issues
- Ability to read and interpret technical documentation, product specifications, and service manuals
- Strong customer service and communication skills with the ability to explain technical information clearly
- Ability to work independently in the field, prioritize service needs, and effectively manage changing customer requirements
- Strong problem-solving skills with a focus on minimizing customer downtime and delivering a high-quality service experience
- Ability to organize, document, and communicate technical findings and service activity
- Completion of a two-year program at a community college, technical school, or commercial school, or equivalent education and experience
- Ability to travel more than 50%, including travel on short notice to support next-business-day service requirements
- Must reside in the Greater Dallas-Fort Worth Area and be able to support customers throughout Texas and other locations as business needs require.
Responsibilities
- Diagnose product failures and perform on-site and remote repairs to quickly return customer equipment to production
- Troubleshoot hardware, software, networking, configuration, and equipment performance issues
- Install Epson products and conduct customer training on equipment operation, production, and maintenance
- Recommend solutions to improve equipment performance and the overall customer experience
- Apply knowledge of electromechanical systems, printing and color theory, RIP software, and ICC profiles to troubleshoot and resolve equipment issues
- Perform customer site evaluations and support product installations
- Provide technical and service training to service providers and other partners as assigned
- Identify potential customer concerns and resolve or escalate issues as appropriate
- Document service and repair activities and maintain accurate technical records
- Support pre- and post-launch activities for assigned products, including development of installation, service, and support documentation
- Provide technical support to customers through phone, email, chat, and on-site service
- Support special technical projects and initiatives as assigned by Service management
Benefits
- Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date
- Generous paid time off, including sick time, vacation, and holidays
- Income protection plans, including life insurance and short-term and long-term disability programs paid by the company
- 401K plan with company matching
- Educational reimbursement
- Employee assistant program (EAP)
- Adoption assistance
- Employee discounts
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
