Field Service Specialist - Southwestern Ontario

Demant Group•Toronto, ON

22h•Onsite

About The Position

Diatec Canada represents trusted manufacturers of audiological equipment for hearing clinics, hospitals, ENT offices, and balance centers. Our dedicated Field Service Specialists provide technical support, troubleshooting, and calibration services for instruments from all manufacturers. We also offer a wide range of accessories and consumables with quick delivery. Diatec Canada is committed to providing high-quality products and local service to meet the demands of the Audiological field.

Requirements

A post-secondary degree in a service product field is required (Computer Repair, electronics, technology, medical diagnostic equipment, mechanical repair, or equivalent)
Able to travel domestically (60% day travel, 20% overnight travel)
2+ years experience working in a technical service environment.
2+ years experience working with the selling of products/repairs, warranties, annual services.
Experience in installing, calibrating, repairing and maintaining electronic equipment.
Ability to inspect and test electronic equipment and assemblies.
Outstanding attention to detail and strong organizational skills
Ambition to learn will help you stay current with technical changes on products and internal processes.
Technically minded and have a high degree of adaptability and flexibility.
Proficient with Microsoft Office products (word, excel, PowerPoint)
Project a positive and confident attitude focused on meeting and exceeding customer expectations.
Excellent verbal and written communication

Responsibilities

Support assigned region/locations to maintain customer contacts with Hearing Clinics, Education Centres and Hospitals.
Installation/set-up of product equipment for customers.
Complete on-site repairs (when possible), service of diagnostic equipment, manage service schedules/contracts, overall equipment troubleshooting and support for customers.
Provide customer information for potential new equipment.
Responsible for keeping customers satisfied by maintaining the adequate technical operation of all our diagnostic devices.
Provide on-site software support for Demant diagnostic products including updating software.
Perform equipment calibration and maintain required documentation in our systems.
Update technical knowledge through provided online education modules from equipment manufacturers.
Other duties as assigned by Manager.