Field Service Specialist - nVent HOFFMAN (Panel Shop Automation)

nVent • Anoka, MN

1d • $62,900 - $116,900 • Hybrid

About The Position

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

Requirements

• Associate’s degree or equivalent work experience
• Ideally 5+ years in technical and customer interfacing roles
• Proven knowledge working with industrial channels of distribution including distributors, direct sales and manufacturer’s reps
• Demonstrated skill in identifying root causes of issues and developing recommendations for resolution in a professional and timely manner
• Ability to maintain performance metrics
• Strong analytical and computer skills using Excel, Word, PowerPoint, and Outlook
• Ability to plan, organize, and prioritize time/workload and delegate work in order to accomplish tasks and meet deadlines
• Ability to carry out responsibilities with a minimum level of supervision
• Ability to work hybrid at our Anoka, MN location and travel 50% or more if needed. Some travel may be international.

Nice To Haves

• Experience with industrial manufacturing as well as exposure to automation, Panel Shops is helpful
• Experience with automation equipment’s mechanical and electrical function is helpful
• Experience with CAD software (AutoCAD or similar) is helpful

Responsibilities

• Provide sophisticated technical application assistance on Panel Shop Automation equipment and software
• Complete machine installations and planned maintenance at customer sites primarily in North America and globally as needed
• Field support calls from toll free number from both current and potential customers
• Train customers on operation of new products at nVent facilities and customer sites
• Coordinate with Technical Support team for on - time machine installation/training as well as emergency break/fix schedule
• Partner with Sales Manager, TS team, Anoka-based Plant Managers and Germany-based Panel Shop Automation business and technical leaders to provide outstanding customer experience
• Maintain a spare parts inventory in Anoka and facilitate order fulfillment
• May be required to perform additional duties as assigned

Benefits

• Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.
• A 401(k) retirement plan and an employee stock purchase plan — both include a company match.
• Other supplemental benefits may include tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree