Field Service Specialist - Level 2- Edmonton

ZEISS Group•Remote - CAN Alberta, AB

1d•Remote

About The Position

The Field Service Specialist (Level II), with limited supervision, installs, repairs, upgrades and performs preventative maintenance on specified Carl Zeiss Meditec instrumentation in the field. Represents Carl Zeiss Meditec at customer locations and works to achieve a high level of customer satisfaction. Responsible for all company issued property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies. Maintains a high level of professional communication with their team, customers, management, Sales and Technical Support.

Requirements

Minimum of 3 years of previous field service experience or relevant experience in in Electronics, Fine Mechanics or Optics.
Theoretical understanding of basic electromechanical, electronic, and optical systems.
Basic understanding of troubleshooting techniques and approaches.
Good verbal and written communication skills.
Strong computer skills with the ability to obtain specific certifications as required.
Self-directed, able to work independently with limited management oversight.
Valid driver’s license and good driving record.

Nice To Haves

BS in Electronics, Industrial Mechanics or related fields preferred.

Responsibilities

Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.
Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being.
Complete and submit a field service report on a daily basis according to written procedures as per standard operating procedures.
Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures.
Maintain spare parts inventory and service tool calibration according to company guidelines.
Interface with customers in a professional, pleasant and calm demeanor.
Instructing customers on operation and maintenance of equipment and installing equipment at trade shows.