Field Service Specialist I - Stephenville
About The Position
Provide timely in-person and virtual customer assistance for Field Service requests and incidents. Respond to customer incidents and requests for technical support for customers' computer systems, telephones, networks, and applications at applicable work-sites. Accurately log all customer interactions in the ITS ticketing system. Demonstrate exceptional customer service by seeking opportunities to give educational feedback while assisting customers. Build and maintain key customer relationships with customers through timely and effective resolution. Utilize processes, tools and technology to perform job effectively while continuing to refine and learn these when applicable.
Requirements
- H.S. Diploma or Equivalent Required
- 1 year experience in a computer related technical support or technical customer service role with various outsourcing and services offerings, pricing and delivery structures (Required)
- Application certification or proficiency when applicable (Required)
- Customer service management, project management, understanding of Microsoft networking computing environment, strong written and verbal communications, ability to liaise with entity with end users, IS staff and managers as well as vendor personnel and management.
- Experience managing vendor performance to contracted Service Level Agreements (SLAs).
Nice To Haves
- Associate degree Computer Science, Information Systems, Business, or related field. (Preferred)
Responsibilities
- Provide timely in-person and virtual customer assistance for Field Service requests and incidents
- Respond to customer incidents and requests for technical support for customers' computer systems, telephones, networks, and applications at applicable work-sites
- Accurately log all customer interactions in the ITS ticketing system.
- Demonstrate exceptional customer service by seeking opportunities to give educational feedback while assisting customers.
- Build and maintain key customer relationships with customers through timely and effective resolution
- Utilize processes, tools and technology to perform job effectively while continuing to refine and learn these when applicable
Benefits
- 401k
- PTO
- medical
- dental
- Paid Parental Leave
- flex spending
- tuition reimbursement
- student Loan forgiveness
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
